A+ Guide to IT Technical Support (Hardware and Software)

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

1. First Look at Computer Parts and Tools.
2. Working Inside Desktop Computers and Laptops.
3. All About Motherboards.
4. Supporting Processors and Upgrading Memory.
5. Supporting the Power System and Troubleshooting Computers.
6. Supporting Hard Drives and Other Storage Devices.
7. Survey of Windows Features and Support Tools.
8. Installing Windows.
9. Supporting I/O Devices.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Supporting Users.
13. Troubleshooting Windows Startup.
14. Connecting to and Setting up a Network.
15. Supporting Network Hardware.
16. Supporting Mobile Operating Systems.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Printers and Customizing a System.
20. Other Operating Systems and Virtualization.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes
Appendix C: CompTIA A+ Acronyms.