Design Issues for Service Delivery Platforms

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A - Theoretical Background.- Appendix B - Participants Correspondence.- Appendix C - Empirical and Literature-Based Data.- Appendix D - DVD with Data Sources and Raw Data.