CCNA Collaboration CIVND 210-065 Official Cert Guide

Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in collaboration technologies. In over 20 years in the networking industry, he has performed in a number of roles, including pre- and post-sales engineering, network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he is not spending time with family and friends, Brian enjoys working with local high school and college students participating in local Cisco Network Academy programs, as well as STEM and FIRST Robotics programs in North Texas. Jason Ball is married to his beautiful bride of 18 years, Siobhan Ball. They have two children, Isaac and Maureen. Both children have caught his passion for the technology industry. They are both involved in a robotics program through FIRST Lego League, with his wife coaching both their teams. Through this program, they learn skills like programming, electrical engineering, mechanical engineering, civil engineering, and other skills like gracious professionalism. Outside of this program, his daughter is getting into software design, and his son is taking courses through North Carolina State University called Young Engineers, offered for children between 12 and 18 years of age, where he is furthering his IT skills. Jason was a slow starter in the IT industry. His beginnings date back to 1989 with an opportunity to work with audio/video systems. In 1993, his focus changed to public speaking. He traveled around for many different types of speaking engagements, encountering groups of varying ages. In 2003, he was introduced to multicast media. This unfamiliar and exciting opportunity rekindled a desire for involvement in technology. In 2009, a new opportunity presented itself. Jason was recently unemployed when a connection with Scott Waschler, an employee at TANDBERG, opened a door to contract as a technical trainer. In May 2010, Cisco purchased TANDBERG, and a new world of technology emerged. This is a journey that will never end, and Jason is continually hungry to learn all he can and to share that knowledge with others who are also eager to learn. Jason currently works for Compass Business Solutions, a Learning Partner of Cisco. Compass specializes in teaching Collaboration-related courses, including CIVND 2. He holds many certifications, most of which are with Cisco. His current certifications with Cisco include CCNA Route/Switch, CCDA, CCSI, CCNA Video, CCNA Voice, CCNA Collaboration, CCNP Voice, CCNP Collaboration, CSE, LVCI, BACI, Cisco Video Network Specialist, and TVS Certified Specialist.

Introduction xviii

Part I Cisco Business Video Solutions




Chapter 1 Introduction to Video Communications 3
“Do I Know This Already?” Quiz 3
Foundation Topics 5
Video Use Cases 5
    Video as an Extension of Telephony 5
    Video Meetings and Conferences 6
    Extending Video Communications to Teleworkers 6
    Video Contact Center 7
    Business-to-Business Video 7
Architectural Overview 8
    Call Control 9
    Endpoints 10
    Conferencing 10
    Collaboration Edge 11
    Applications 12
Summary 13
Exam Preparation Tasks 13




Chapter 2 Cisco Digital Media and Content Delivery 15
“Do I Know This Already?” Quiz 15
Foundation Topics 18
Legacy Digital Media Architecture 18
    Streaming Video 19
    IPTV 20
    Content Portals 20
Cisco Digital Media Suite 21
    DMS Components 22
        Cisco TCS 22
        Cisco Digital Media Manager 23
        Cisco Multimedia Experience Engine 25
        Digital Media Players 28
    Cisco Digital Signs 29
    Cisco Cast 30
    Cisco Show and Share 31
Capture Transform Share 32
    Enterprise Content Delivery System 33
Exam Preparation Tasks 34

Review All Key Topics 34
    Complete the Tables and Lists from Memory 34
Define Key Terms 35




Chapter 3 Cisco Video Surveillance 37
“Do I Know This Already?” Quiz 37
Foundation Topics 40
Legacy CCTV Video-Surveillance Architecture Evolution 40
Cisco Physical Security Solution 42
Cisco Video-Surveillance Components 43
    Input and Output Devices 43
    Management 45
    Storage 46
    Interactive View 47
Summary 50
Exam Preparation Tasks 51
Review All Key Topics 51
    Complete the Tables and Lists from Memory 51
Define Key Terms 51




Chapter 4 Cisco Collaboration Overview 53
“Do I Know This Already?” Quiz 54
Foundation Topics 56
Legacy Videoconferencing 56
    Early Transport 56
    IP to the Rescue 57
    Early Call Control 59
Introducing Cisco Collaboration Solutions 61
    Unified Communications 62
    Customer Collaboration 62
    Conferencing 63
    Collaboration Endpoints 64
Cisco Collaboration Architecture 65
    Call Control 66
        Signaling 67
        CAC 67
        Unified Dial Plan 68
        VCS and Cisco Expressway 68
    Endpoints 71
    Gateways 72
    Media Services 73
    Scheduling and Management 75
Exam Preparation Tasks 76
Review All Key Topics 76
Define Key Terms 77




Part II Cisco IP Phones, Collaboration Endpoints, and Software Clients




Chapter 5 Cisco IP Phones, Desk Endpoints, and Jabber Overview 79
“Do I Know This Already?” Quiz 79
Foundation Topics 82
Cisco IP Phone Portfolio 82
    Cisco 3900 Series Phones 82
    Cisco 7800 Series Phones 84
    Cisco 7900 Series Phones 85
        7925G/7925G-EX/7926 IP Phones 86
        7942G/7962G IP Phones 88
        7945G/7965G/7975G IP Phones 92
    Cisco 8800 Series Phones 95
        Cisco 8811 IP Phone 96
        Cisco 8831 IP Phone 97
        Cisco 8841/8851/8861 IP Phones 97
        Cisco 8845/8865 IP Phones 101
    Cisco 8900 Series Phones 105
        Cisco 8945 IP Phone 105
        Cisco 8961 IP Phone 106
    Cisco 9900 Series Phones 109
        Cisco 9951 IP Phone 109
        Cisco 9971 IP Phone 110

Cisco Collaboration Desktop Endpoints 112
    Cisco EX60 112
    Cisco EX90 114
    Cisco DX650 116
Cisco Jabber Software Clients 118
    Cisco Jabber for Desktop 118
    Cisco Jabber for Tablet 120
    Cisco Jabber for Smartphone 121
Exam Preparation Tasks 123
Review All Key Topics 123
Define Key Terms 123




Chapter 6 Configuring Cisco Unified IP Phones and Cisco Jabber 125
“Do I Know This Already?” Quiz 125
Foundation Topics 130
Cisco Collaboration Endpoint Protocol Overview 130
Cisco IP Phone Configuration 132
    Auto-Registration 133
    Manual Configuration 134
Cisco IP Phone Registration Process 137
Cisco Jabber Configuration 140
Cisco Jabber Installation and Registration Process 143
    Service Discovery 143
    Login and Registration 148
    Tuning 149
Cisco Collaboration Endpoint Status Verification 150
Exam Preparation Tasks 153
Review All Key Topics 153
Complete the Tables and Lists from Memory 154
Define Key Terms 154




Part III Cisco TelePresence Endpoints




Chapter 7 Cisco TelePresence Endpoint Characteristics 157
“Do I Know This Already?” Quiz 157
Foundation Topics 160
CTS Software-Based Endpoint Overview 160
DX Endpoint Overview 162
TC Software-Based Endpoint Overview 163
    Peripheral Device Overview 167
Cisco Intelligent Proximity for Content Sharing 168
Cisco Jabber Video for TelePresence Characteristics and Installation 169
Summary 174
Exam Preparation Tasks 176
Review All Key Topics 176
    Complete the Tables and Lists from Memory 176
Define Key Terms 177




Chapter 8 Configuring Cisco TelePresence CTS Software-Based Endpoints 179
“Do I Know This Already?” Quiz 179
Foundation Topics 182
Cisco TelePresence CTS Software-Based Endpoint Overview 182
CTS Software-Based Endpoint Setup 185
Configuring CTS Software-Based Endpoints 186
Calibrating CTS Software-Based Endpoints 189
CTS Software-Based Endpoint User Accounts 192
Summary 194
Exam Preparation Tasks 195
Review All Key Topics 195
    Complete the Tables and Lists from Memory 195
Define Key Terms 195




Chapter 9 Configuring Cisco DX Series Endpoints 197
“Do I Know This Already?” Quiz 197
Foundation Topics 200
DX Series Capabilities and Protocol 200
DX Series User Interface 204
Configuring Cisco DX Series Endpoints 205
Registering Cisco DX Series Endpoints 207
Summary 212
Exam Preparation Tasks 213
Review All Key Topics 213
    Complete the Tables and Lists from Memory 213
Define Key Terms 214




Chapter 10 Configuring Cisco TelePresence TC Software-Based Endpoints 217
“Do I Know This Already?” Quiz 217
Foundation Topics 220
Cisco TelePresence TC Software-Based Endpoint Overview 220
    Configuring a TC Endpoint to Register with a Cisco Unified CM 220
    Registering a TC Software-Based Endpoint with the Cisco VCS Using SIP 221
    Registering a TC Software-Based Endpoint with the Cisco VCS Using H.323 221
    Call Processing with SIP 222
    Call Processing with H.323 223
Cisco TelePresence TC Software-Based Endpoint Setup 225
    Using the Onscreen Display with the Remote Control 226
    Using the Web Interface via HTTP or HTTPS 228
    Using the Command-Line Interface via Telnet or SSH 228
    Using the Cisco Touch 8 or Touch 10 229
    Using Intelligent Proximity for Content Sharing 230
Registering a Cisco TC Software-Based Endpoint with a Cisco Unified CM 231
Registering a Cisco TC Software-Based Endpoint with a Cisco VCS 231
Calibrating a Cisco TC Software-Based Endpoint 235
    Calibrating Audio Input and Output Components 235
    Calibrating Video Input and Output Components 236
    Validating Network Settings 239
    Subscribing to Corporate Directories or Phonebooks 241
Cisco TC Software-Based Endpoint Call Scenarios 242
Cisco TC Software-Based Endpoint User Accounts 244
Summary 245
Exam Preparation Tasks 246
Review All Key Topics 246
    Complete the Tables and Lists from Memory 247
Define Key Terms 247




Chapter 11 Cisco Legacy Edge Architecture 249
“Do I Know This Already?” Quiz 249
Foundation Topics 252
NAT and Firewall-Traversal Overview 252
Cisco NAT and Firewall-Traversal Solution Components 257
Mobile and Remote Access 258
Jabber Guest 262
Configuring Call Mobility 263
Summary 266
Exam Preparation Tasks 267
Review All Key Topics 267
    Complete the Tables and Lists from Memory 267
Define Key Terms 267


Chapter 12 Operating and Troubleshooting Cisco TelePresence Endpoints 269
“Do I Know This Already?” Quiz 269
Foundation Topics 272
Collecting Logs and Status Information on Cisco TelePresence TC Software-Based Endpoints 272
Cisco TelePresence TC Software-Based Endpoint Maintenance 275
Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints 277
Collecting Logs and Status Information on Cisco TelePresence CTS Software-Based Endpoints 281
Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints 283
Using the Cisco DX Series Problem Reporting Tool 285
Isolating and Identifying Issues on Cisco Jabber Video for TelePresence 285
Summary 287
Exam Preparation Tasks 288
Review All Key Topics 288
    Complete the Tables and Lists from Memory 288
Define Key Terms 289




Part IV Multipart Calling




Chapter 13 Cisco Multipoint Solution 291
“Do I Know This Already?” Quiz 291
Foundation Topics 294
Cisco Multipoint Solutions and Product Overview 294
Define Multipoint, Multisite, and Multiway 300
Describe Ad Hoc Multipoint Conferences 302
Summary 303
Exam Preparation Tasks 304
Review All Key Topics 304
    Complete the Tables and Lists from Memory 304
Define Key Terms 304




Chapter 14 Cisco TelePresence MCUs 307
“Do I Know This Already?” Quiz 307
Foundation Topics 310
Cisco TelePresence MCU Installation 310
Cisco TelePresence MCU Basic Setup for Cisco VCS Registration 314
Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration 319
Cisco TelePresence MCU Conference Creation and Management 323
Cisco TelePresence MCU Troubleshooting 327
Summary 332
Exam Preparation Tasks 333
Review All Key Topics 333
    Complete the Tables and Lists from Memory 333
Define Key Terms 333




Chapter 15 Cisco TelePresence Server 335
“Do I Know This Already?” Quiz 335
Foundation Topics 338
Cisco TelePresence Server Installation 338
Cisco TelePresence Server Basic Setup for Cisco VCS Registration 340
Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment 341
Cisco TelePresence Server Conference Creation and Management 343
Cisco TelePresence Server Troubleshooting 345
Summary 347
Exam Preparation Tasks 348
Review All Key Topics 348
    Complete the Tables and Lists from Memory 348
Define Key Terms 348




Chapter 16 Cisco TelePresence Management Suite 351
“Do I Know This Already?” Quiz 351
Foundation Topics 354
TMS Overview 354
Adding Systems to TMS 356
Scheduling Conferences Using TMS 360
Managing Conferences Using TMS 364
TMS Reporting 365
Summary 368
Exam Preparation Tasks 369
Review All Key Topics 369
    Complete the Tables and Lists from Memory 369
Define Key Terms 369




Chapter 17 Cisco WebEx Solutions 371
“Do I Know This Already?” Quiz 371
Foundation Topics 374
WebEx Products and Features 374
WebEx Meeting Center 375
Summary 382
Exam Preparation Tasks 383
Review All Key Topics 383
    Complete the Tables and Lists from Memory 383
Define Key Terms 383




Part V Final Preparation




Chapter 18 Final Preparation 385
Tools for Final Preparation 385
Exam Engine and Questions on the CD 385
    Install the Exam Engine 385
    Activate and Download the Practice Exam 386
    Activating Other Exams 386
    Premium Edition 386
The Cisco Learning Network 387
Memory Tables 387
Chapter-Ending Review Tools 387
Study Plan 387
Recall the Facts 388
Practice Configurations 388
Using the Exam Engine 388




Appendix A Answers to the “Do I Know This Already?” Quizzes 391




Appendix B CCNA Collaboration 210-065 (CIVND) Exam Updates 395
Always Get the Latest at the Companion Website 395
    Technical Content 395





Glossary 397




CD-Only Appendixes


Appendix C Memory Tables

Appendix D Memory Table Answer Key


Appendix E Study Planner







Index 418