e-Insurance

Mark Moore is a financial writer with a particular interest in e-business issues. He holds a BA (Hons) in Classical Civilisation and Philosophy from Goldsmiths College, University of London. He writes on financial and business-related issues for a range of publications in Europe and the US. Mark is an acknowledged expert on e-business security and also the author of the FT Finance Management Report E-Commerce Trust and Security (1999) and the Reuters Report The Next Generation Delivery of Retail Financial Services.

Executive summary Acknowledgements An introduction to e-business in the insurance industry *First thoughts *The rise of the Internet *Drawbacks to the telephone as a selling and organising tool *The cost advantage issue *The nature and origins of insurance *Insurance today *Similarities between the insurance and banking industries *Virtualisation and the retail banking industry *Factors behind the adaptability of retail banking services to virtualisation *Contrasts in the virtualisation potential of e-banking and e-Insurance *A fundamental problem: insurers are risk-averse! *A dynamic in favour of e-insurance: insurance as a 'necessary evil' *Direct Line *Conclusion Perspectives from the battlefield *Barclays Bank *BEA Systems *Cisco Systems *Mercator *Mynd *PMI Management Consultancy/Chartered Insurance Institute *Executive summary *PricewaterhouseCoopers *Rebus Insurance Systems *Unisys The internet as a delivery channel for personal lines business *Overall objectives for e-insurance facilitation The internet as a delivery channel for commercial lines business *Questions and answers e-Commerce and insurance brokers: opportunity or threat? *A state-of-the-art analysis *Enriching client relationships through digital business designs Building the e-business *Formulating a cost-benefit analysis *Testing the market *Timing *Financing an e-business initiative *Breaks into profitability *Selecting the operational team *Selecting the technology *Setting targets for take-up *The design of the website *Administering the website *Administering claims handling online Using e-commerce to build customer relationships *Marketing *Public relations Legal and regulatory issues *The legal and regulatory issues e-Business trust and security *The communications safety problem *The Internet trust challenge *Internet trust - remedies *The Internet security challenge *Existing customers are a favoured and privileged group Emerging electronic channels for e-insurance *Interactive digital television *Mobile commerce and insurance