A+ Certification Bible

About the Authors Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE certification. He is an instructor/IT Co-Coordinator at the Halifax, Nova Scotia branch of PBSC, an IBM subsidiary that is one of Canada's premier computer training companies. Glen E. Clarke, A+, MCSE, MCSD, MCT, CIWCI, is a technical instructor at the Halifax, Nova Scotia branch of PBSC with over 4 years of certification teaching experience. Joseph Phillips, A+, Network+, MCSE, MCT, CTT, has written several books on the MCSE certification path. He is an independent trainer and consultant based in Indianapolis, Indiana.

Preface. Acknowledgments. PART I: Hardware Basics. Chapter 1: Basic Terms, Concepts, and Functions of System Modules. Chapter 2: Popular CPU Chips and their Characteristics. Chapter 3: Motherboards: Components and Architecture. Chapter 4: RAM Terminology. Chapter 5: CMOS Basic Parameters. Chapter 6: Ports, Cables, and Connectors. Chapter 7: Printer Operations and Components. Chapter 8: System Resources Used By Devices. PART II: Installing and Configuring Hardware. Chapter 9: Internal Devices. Chapter 10: Installing and Configuring Peripheral Devices. Chapter 11: Portable Devices. PART III: Maintenance and Troubleshooting. Chapter 12: Preventive Maintenance and Safety Procedures. Chapter 13: Managing Replaceable Components. Chapter 14: Maintaining Printers. Chapter 15: Troubleshooting Procedures and Guidelines. PART IV: Operating System Basics. Chapter 16: Operating System Functions. Chapter 17: Command Prompt Procedures. Chapter 18: Major System Files and their Purpose. Chapter 19: Managing Files and Directories. Chapter 20: Managing Disks. PART V: Installing and Configuring Operating Systems. Chapter 21: Installing and Upgrading Windows. Chapter 22: Boot Sequences and Methods. Chapter 23: Loading and Configuring Device Drivers. Chapter 24: Working with Applications. PART VI: Troubleshooting Operating Systems. Chapter 25: Managing Error Codes and Startup Messages. Chapter 26: Managing Common Problems. Chapter 27: Using Windows-Based Utilities. PART VII: Networking. Chapter 28: Basic Networking Concepts. Chapter 29: Understanding Networking at the Operating System Level. Chapter 30: Configuring Internet Access. Appendix A: What's on the CD-ROM. Appendix B: Objective Mapping Table. Appendix C: Sample Exams. Appendix D: Exam-Taking Tips. Glossary. Index. Hungry Minds, Inc. End-User License Agreement. CD-ROM Installation Instructions.