The Definitive Guide to SugarCRM

John Mertic is a software engineer at SugarCRM. He has worked on several areas of the product, namely the Import module, Sugar Wireless, database back ends, and currently themes. He graduated with a bachelor s degree in computer science from Kent State University and has several years of experience with PHP web applications. He has also contributed to many open source projects, most notably the PHP project, for which he is the creator and maintainer of the PHP Windows Installer. He has also authored several articles for PHP Architect, IBM developerWorks, and Apple Developer Connection.

The SugarCRM Platform.- What Is SugarCRM?.- MVC Architecture.- Metadata Layer.- Web Services.- More Platform Features.- Customizing SugarCRM Out of the Box.- Easy Customizations Using Studio.- Workflows and Logic Hooks.- Overriding Existing Code.- Building New Functionality on Top of SugarCRM.- Using Module Builder to Build Custom Modules.- Building a Custom Module Manually.- Designing a Complete Application.