ITIL Lifecycle Essentials

Covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.

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This is the essential link between your ITIL qualification and the real-world. It doesn't just cover the information required to pass the ITIL foundation exam, but goes further, providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.