Technology-based Training

KEVIN KRUSE is a principal at Raymond Karsan Associates' Performance Solutions Group. Kruse is a nationally known consultant and speaker and the recipient of the American Society for Training & Development's Blue Ribbon for Instructional Technology and the International Society for Performance Improvement's Award of Excellence. His clients have included Merrill Lynch, Johnson & Johnson, Prudential, and the American Management Association. He lives in Newtown, PA. JASON KEIL, a graduate of Rutgers College, is an instructional designer at Raymond Karson Associates. His TBT designs are being used at BASF, Delta Airlines, Liberty Mutual, and Wyeth--Ayerst, among others.

Foreword; Acknowledgments; Introduction; PART ONE: Designing Effective Technology-Based Training; 1. Overview of Technology-Based Training; 2. Choosing the Right Technology; 3. Guaranteed Results with a Systematic Design Process; 4. Designing Lessons for Adult Learners; 5. Secrets of User Interface Design; PART TWO: Managing Technology-Based Training; 7. Working with a Vendor; 8. Selling Your Projects Internally; PART THREE: Case Studies; 9. Increasing Sales Rep Knowledge Using CD-ROM; 10. Orienting New Hires Using CD-ROM; 11. Strengthening Management Skills Using WBT; 12. Introducing New Work Processes Using WBT; Appendix A: Model Request for Proposal; Appendix B: Sample Vendor Proposal; Appendix C: Model PowerPoint Presentation; Appendix D: Cost-Benefit Worksheets; Appendix E: Training and Multimedia Associations; Appendix F: Internet Resources for Trainers; Appendix G: Samples of Web-Based Training; Appendix H: Sample Design Document; Appendix I: Sample Script; Glossary; Index; About the Authors.