Microsoft Outlook 2013 Step by Step

Joan Lambert has worked closely with Microsoft technologies since 1986 and in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to get things done efficiently.   Joan is the author or coauthor of more than three dozen books about Windows and Office (for the Windows, Mac, and iPad platforms) and three generations of Microsoft Office Specialist certification study guides. Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for Office 2013, Office 2010, and Office 2007), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer. Joyce Cox has 20+ years’ experience developing training materials on technical subjects for non-technical audiences, including dozens of books about Office and Windows.

Introduction
Basic skills

Chapter 1: Get started with Outlook 2013
Chapter 2: Explore Outlook 2013
Chapter 3: Send and receive email messages
Chapter 4: Store and access contact information
Chapter 5: Manage scheduling
Chapter 6: Track tasks


Content management

Chapter 7: Organize your Inbox
Chapter 8: Manage your calendar
Chapter 9: Manage contact records
Chapter 10: Enhance message content


Program management

Chapter 11: Customize Outlook
Chapter 12: Manage email settings
Chapter 13: Work remotely


Glossary
Keyboard shortcuts
About the authors