IT Essentials Lab Manual

Chapter 0: IT Essentials Introduction 1

0.2.2.2 Worksheet - Job Opportunities 1

Chapter 1: Introduction to the Personal Computer   2

1.1.1.4 Worksheet - Ohm’s Law .   2

1.2.1.11 Worksheet - Research Computer Components   3

1.3.1.6 Worksheet - Build a Specialized Computer System .   6

Chapter 2: Lab Procedures and Tool Use 10

2.2.2.3 Worksheet - Diagnostic Software ....   10

2.2.4.4 Lab - Using a Multimeter and a Power Supply Tester 11

2.2.4.5 Lab - Testing UTP Cables Using a Loopback Plug and a Cable Meter .   15

2.2.4.7 Lab - Computer Disassembly 20

Chapter 3: Computer Assembly ....   24

3.1.1.3 Lab - Install the Power Supply .   24

3.1.2.4 Lab - Install the Motherboard ..   25

3.1.3.4 Lab - Install the Drives .   27

3.1.4.5 Lab - Install Adapter Cards ...   28

3.1.5.3 Lab - Install Internal Cables ..   29

3.1.5.5 Lab - Install Front Panel Cables 31

3.1.5.8 Lab - Complete the Computer Assembly 32

3.2.2.5 Lab - Boot the Computer .   33

3.3.1.6 Lab - BIOS File Search .   36

3.3.3.2 Worksheet - Upgrade Hardware 39

Chapter 4: Overview of Preventive Maintenance 41

Chapter 5: Operating Systems 42

5.1.2.3 Worksheet - Search NOC Certifications and Jobs 42

5.1.4.4 Lab - Data Migration in Windows 7 43

5.1.4.5 Lab - Data Migration in Windows Vista .   57

5.1.4.6 Lab - Data Migration in Windows XP   69

5.2.1.3 Worksheet - Answer NTFS and FAT32 Questions 81

5.2.1.5 Lab - Install Windows 7 82

5.2.1.6 Lab - Install Windows Vista ..   96

5.2.1.7 Lab - Install Windows XP ...   111

5.2.1.9 Lab - Check for Updates in Windows 7 123

5.2.1.10 Lab - Check for Updates in Windows Vista   129

5.2.1.11 Lab - Check for Updates in Windows XP .   135

5.2.2.3 Lab - Advanced Installation of Windows 7 .   140

5.2.2.4 Lab - Advanced Installation of Windows Vista .   168

5.2.2.5 Lab - Advanced Installation of Windows XP   196

5.2.3.4 Lab - Registry Backup and Recovery in Windows XP 218

5.2.4.3 Lab - Create a Partition in Windows 7 ..   232

5.2.4.4 Lab - Create a Partition in Windows Vista ..   245

5.2.4.5 Lab - Create a Partition in Windows XP .....   259

5.3.1.5 Lab - Task Manager (Managing Processes) in Windows 7 .   274

5.3.1.6 Lab - Task Manager (Managing Processes) in Windows Vista 286

5.3.1.7 Lab - Task Manager (Managing Processes) in Windows XP ...   298

5.3.1.11 Lab - Install Third-Party Software in Windows 7 ....   310

5.3.1.12 Lab - Install Third-Party Software in Windows Vista 319

5.3.1.13 Lab - Install Third-Party Software in Windows XP .   328

5.3.2.3 Lab - Create User Accounts in Windows 7 .   336

5.3.2.4 Lab - Create User Accounts in Windows Vista ..   343

5.3.2.5 Lab - Create User Accounts in Windows XP   350

5.3.2.7 Lab - Configure Browser Settings in Windows 7 .   360

5.3.2.8 Lab - Configure Browser Settings in Windows Vista 371

5.3.2.9 Lab - Configure Browser Settings in Windows XP ...   382

5.3.2.16 Lab - Managing Virtual Memory in Windows 7 .   392

5.3.2.17 Lab - Managing Virtual Memory in Windows Vista 403

5.3.2.18 Lab - Managing Virtual Memory in Windows XP ...   414

5.3.2.20 Lab - Managing Device Drivers with Device Manager in Windows 7 .....   425

5.3.2.21 Lab - Managing Device Drivers with Device Manager in Windows Vista   432

5.3.2.22 Lab - Managing Device Drivers with Device Manager in Windows XP ..   439

5.3.2.24 Lab - Regional and Language Options in Windows 7 .....   446

5.3.2.25 Lab - Regional and Language Options in Windows Vista .   455

5.3.2.26 Lab - Regional and Language Options in Windows XP ..   462

5.3.3.5 Lab - Monitor and Manage System Resources in Windows 7 ..   470

5.3.3.6 Lab - Monitor and Manage System Resources in Windows Vista 502

5.3.3.7 Lab - Monitor and Manage System Resources in Windows XP ...   535

5.3.4.2 Lab - Hard Drive Maintenance in Windows 7 ...   573

5.3.4.3 Lab - Hard Drive Maintenance in Windows Vista   583

5.3.4.4 Lab - Hard Drive Maintenance in Windows XP 593

5.3.4.6 Lab - Managing System Files with Built-in Utilities in Windows 7 .....   604

5.3.4.7 Lab - Managing System Files with Built-in Utilities in Windows Vista ....   613

5.3.4.8 Lab - Managing System Files with Built-in Utilities in Windows XP ..   622

5.3.5.2 Lab - Remote Desktop and Remote Assistance in Windows 7 .   631

5.3.5.3 Lab - Remote Desktop and Remote Assistance in Windows Vista ......   649

5.3.5.4 Lab - Remote Desktop and Remote Assistance in Windows XP .   668

5.3.7.2 Lab - Working with CLI Commands in Windows   688

5.3.7.4 Lab - Run Line Utilities in Windows 7 .   707

5.3.7.5 Lab - Run Line Utilities in Windows Vista .   718

5.3.7.6 Lab - Run Line Utilities in Windows XP ....   729

5.4.1.4 Lab - Install Virtual PC 740

5.5.1.2 Lab - Managing the Startup Folder in Windows 7 ....   760

5.5.1.3 Lab - Managing the Startup Folder in Windows Vista 768

5.5.1.4 Lab - Managing the Startup Folder in Windows XP .   776

5.5.1.7 Lab - Schedule a Task Using the GUI and the at Command in Windows 7 .   784

5.5.1.8 Lab - Schedule a Task Using the GUI and the at Command in Windows Vista 794

5.5.1.9 Lab - Schedule a Task Using the GUI and the at Command in Windows XP ...   804

5.5.1.11 Lab - Use the System Restore Tool in Windows 7 ...   813

5.5.1.12 Lab - Use the System Restore Tool in Windows Vista ....   823

5.5.1.13 Lab - Use the System Restore Tool in Windows XP .   832

Chapter 6: Networks 841

6.3.2.7 Lab - Configure a NIC to Use DHCP in Windows 7 841

6.3.2.8 Lab - Configure a NIC to Use DHCP in Windows Vista ..   848

6.3.2.9 Lab - Configure a NIC to Use DHCP in Windows XP 855

6.3.3.4 Worksheet - Protocol Definitions and Default Ports ..   862

6.4.2.4 Lab - Building Straight-Through and Crossover UTP Cables .   863

6.8.2.2 Worksheet - Internet Search for NIC Drivers ....   868

6.8.2.4 Lab - Install a Wireless NIC in Windows 7 869

6.8.2.5 Lab - Install a Wireless NIC in Windows Vista .   876

6.8.2.6 Lab - Install a Wireless NIC in Windows XP ....   883

6.8.3.5 Lab - Connect to a Router for the First Time ....   890

6.8.3.8 Lab - Configure Wireless Router in Windows 7 900

6.8.3.9 Lab - Configure Wireless Router in Windows Vista ..   914

6.8.3.10 Lab - Configure Wireless Router in Windows XP ...   932

6.8.3.14 Lab - Test the Wireless NIC in Windows 7 .   953

6.8.3.15 Lab - Test the Wireless NIC in Windows Vista 959

6.8.3.16 Lab - Test the Wireless NIC in Windows XP ...   965

6.8.4.7 Lab - Share a Folder, Create a Homegroup, and Map a Network Drive in Windows 7 971

6.8.4.8 Lab - Share a Folder and Map a Network Drive in Windows Vista .....   989

6.8.4.9 Lab - Share a Folder and Map a Network Drive in Windows XP ......   1000

6.9.1.6 Worksheet - Answer Broadband Questions   1010

6.9.1.8 Worksheet - ISP Connection Types .   1011

Chapter 7: Laptops 1012

7.1.1.6 Worksheet - Research Docking Stations ...   1012

7.3.1.3 Worksheet - Match ACPI Standards ...   1013

7.5.1.4 Worksheet - Laptop RAM .   1014

7.5.2.3 Worksheet - Laptop Batteries 1015

7.5.2.5 Worksheet - Laptop Screens 1016

7.5.2.7 Worksheet - Laptop Hard Drives .   1017

7.5.2.13 Worksheet - Build a Specialized Laptop .   1018

7.7.2.2 Worksheet - Research Laptop Problems ...   1019

7.7.2.3 Worksheet – Gather Information from the Customer 1020

7.7.2.4 Worksheet - Investigating Support Websites and Repair Companies .   1021

Chapter 8: Mobile Devices .   1022

8.2.2.3 Lab - Working with Android 1022

8.2.3.3 Lab - Working with iOS ....   1036

    8.2.4.3 Lab - Mobile Device Features - Android and iOS ...   1043

8.2.4.4 Worksheet – Mobile Device Information ..   1060

8.3.1.2 Lab - Mobile Wi-Fi - Android and iOS .....   1062

8.4.1.2 Lab - Passcode Locks - Android and iOS .   1063

8.5.2.2 Lab – Troubleshooting Mobile Devices ....   1078

Chapter 9: Printers 1080

9.3.1.2 Lab - Install a Printer in Windows 7 ...   1080

9.3.1.3 Lab - Install a Printer in Windows Vista ...   1086

9.3.1.4 Lab - Install a Printer in Windows XP 1093

9.4.2.3 Lab - Share a Printer in Windows 7   1098

9.4.2.4 Lab - Share a Printer in Windows Vista ....   1104

9.4.2.5 Lab - Share a Printer in Windows XP .   1110

9.5.1.5 Worksheet - Search for Certified Printer Technician Jobs .   1114

Chapter 10: Security ....   1115

10.1.1.7 Worksheet - Security Attacks   1115

10.2.1.2 Worksheet - Answer Security Policy Questions ....   1116

10.2.1.7 Lab - Securing Accounts, Data, and the Computer in Windows 7 ..   1117

10.2.1.8 Lab - Securing Accounts, Data, and the Computer in Windows Vista ..   1131

10.2.1.9 Lab - Securing Accounts, Data, and the Computer in Windows XP .....   1145

10.2.3.2 Worksheet - Third-Party Antivirus Software .   1159

10.2.4.8 Worksheet - Research Firewalls .   1160

10.2.4.10 Lab - Configure Wireless Security ..   1162

10.3.1.2 Worksheet - Operating System Updates in Windows ....   1175

10.3.1.4 Lab - Data Backup and Recovery in Windows 7 ...   1176

10.3.1.5 Lab - Data Backup and Recovery in Windows Vista .....   1190

10.3.1.6 Lab - Data Backup and Recovery in Windows XP 1202

10.3.1.8 Lab - Configure a Windows 7 Firewall ..   1218

10.3.1.9 Lab - Configure a Windows Vista Firewall ..   1229

10.3.1.10 Lab - Configure a Windows XP Firewall ....   1240

10.4.2.2 Worksheet - Gather Information from the Customer .....   1245

Chapter 11: The IT Professional ..   1247

11.1.1.3 Worksheet - Technician Resources   1247

Chapter 12: Advanced Troubleshooting .   1248

12.1.1.4 Lab - Repair Boot Problem 1248

12.1.1.5 Lab - Remote Technician - Repair Boot Problem ..   1249

12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7 ...   1251

12.1.1.7 Lab - Troubleshooting Hardware Problems in Windows Vista.   1255

12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP 1258

12.2.1.4 Lab - Fix an Operating System Problem .   1261

12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem 1262

12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7 ..   1264

12.2.1.7 Lab - Troubleshooting Operating System Problems in Windows Vista..   1267

12.2.1.8 Lab - Troubleshooting Operating System Problems in Windows XP .....   1270

12.3.1.4 Lab - Fix a Network Problem ....   1274

12.3.1.5 Lab - Remote Technician - Fix a Network Problem 1275

12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7 ....   1277

12.3.1.7 Lab - Troubleshooting Network Problems in Windows Vista ..   1282

12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP .   1287

12.4.1.4 Lab - Fix a Laptop Problem .   1292

12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem .   1293

12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7 .   1295

12.4.1.7 Lab - Troubleshooting Laptop Problems in Windows Vista 1297

12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP ....   1299

12.5.1.4 Lab - Fix a Printer Problem 1301

12.5.1.5 Lab - Remote Technician - Fix a Printer Problem .   1302

12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7 .   1304

12.5.1.7 Lab - Troubleshooting Printer Problems in Windows Vista .   1307

12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP   1310

12.6.1.4 Lab - Fix a Security Problem   1313

12.6.1.5 Lab - Remote Technician - Fix a Security Problem .   1314

12.6.1.6 Lab - Troubleshooting Access Security in Windows 7 ..   1316

12.6.1.7 Lab - Troubleshooting Access Security in Windows Vista ...   1319

12.6.1.8 Lab - Troubleshooting Access Security in Windows XP .   1323