Enterprise iPhone and iPad Administrator's Guide (eBook)

Charles Edge has been working with Apple products since he was a child. Professionally, Charles started with the Mac OS and Apple server offerings in 1999 after years working with various flavors of Unix. Charles began his consulting career working with Support Technologies and Andersen Consulting. In 2000, he found a new home at 318, Inc., a consulting firm in Santa Monica, California which is now the largest Mac consultancy in the country. At 318, Charles leads a team of over 40 engineers and has worked with network architecture, security and storage for various vertical and horizontal markets. Charles has spoken at a variety of conferences including DefCon, BlackHat, LinuxWorld, MacWorld and the WorldWide Developers Conference. Charles' first book, Mac Tiger Server Little Black Book, can be purchased through Paraglyph Press. Charles recently hung up his surfboard and moved to Minneapolis, Minnesota, with his wife, Lisa. Charles can be contacted at krypted@mac.com.

Contents at a Glance 5
Table of Contents 6
About the Authors 12
About the Technical Reviewer 13
Acknowledgments 14
Introduction 15
Chapter 1 The Inevitability of the iPhone in the Enterprise 17
Three Devices, One Platform 18
Welcoming Change While Protecting the Enterprise 20
Sandbox 21
Long-Term Implications 21
Mobile Integration Strategies 22
The Paradigm Shift 23
Impact to Infrastructure 23
Integration with the Enterprise 25
Summary 27
Chapter 2: Purchasing and Activating 28
Making Large-Purchase Considerations 28
Preparing the Pilot 29
Purchasing Applications 30
Understanding the License Agreement 30
Purchasing in Bulk 31
Managing Activations 32
Using StoreActivationMode 32
Using StoreGeniusMode 33
Activating Devices 34
Getting Started 34
Synchronizing for the First Time 35
Choosing Synchronization Options 36
Developing Organizational Policies 38
Using the App Store 38
Managing iTunes 39
Registering Devices 41
Backing Up and Restoring Devices 41
Placing Devices Back into Production 43
Upgrading the Software 44
Summary 46
Chapter 3: Applying Basic Configurations to Mobile Devices 48
Getting Familiar with iOS 4 49
Setting Wireless Network Connections 50
Configuring Wireless Network Settings 51
Joining a Wireless Network 52
Leveraging the Mobile Web Browser 54
Configuring the Browser (Mobile Safari) 54
Navigating Through the Browser Environment 56
Installing SSL Certificates 59
Setting up E-Mail Accounts 62
Leveraging the Cloud 64
Using IMAP, POP, and SMTP 65
Securing the Device 69
Restricting Access to Applications 69
Authenticating with Passcodes 73
Maintaining Devices 76
Performing Basic Startup Maintenance 76
Verifying Network Connectivity 77
Obtaining Updates 77
Leveraging the Logs 81
Performing Backup and Restoration 82
Bypassing the Passcode 84
Summary 84
Chapter 4: Integrating with Groupware 86
Integrating with Microsoft Exchange Servers 87
Ensuring a Proper Exchange Environment 87
Using Exchange Server Remote Connectivity Analyzer 88
Looking at Paths in Exchange 92
Troubleshooting Exchange 2007 and 2010 Virtual Directories 93
Configuring iOS for ActiveSync 94
Using Exchange to Manage Policies 98
Managing Policies from PowerShell 101
Using Remote Wipe 102
Using Alternative Groupware Solutions 104
MobileMe 104
Leveraging the Cloud 111
Summary 113
Chapter 5: Working with Documents and Files 115
Sharing Files Using iTunes 116
Building a File Sharing Environment 118
Selecting Your Service 118
AFP 119
Configuring AFP 119
Defining AFP Authentication 120
Setting Limits 121
Managing Idle User Handling 122
Setting up Share Points 123
Accessing Servers With Third-Party Software 125
EZSharePro 126
NetPortal and NetPortal Lite 132
FileBrowser 136
Using iWork 138
Leveraging Public Clouds 139
MobileMe 140
Configuring the Desktop 140
Connecting to the iDisk 143
Google Docs 144
Box.net 145
SharePoint 149
Summary 150
Chapter 6: Remote Access for iOS 152
Introducing Mac OS X Server Services 153
Configuring the VPN Client 153
L2TP 154
PPTP 156
Using the Cisco VPN Client 157
Assigning a Proxy to a VPN Connection 159
Providing VPN Services 160
Setting Up a PPTP Server 162
Setting Up an L2TP Server 165
Installing Mobile Access and Push Notification 167
Setting Up Mobile Access 168
Planning Design Considerations 169
Configuring Mobile Access 169
Configuring the Address Book Proxy 170
Configuring the iCal 171
Configuring the Mail Proxy 172
Configuring Web Proxy Entries 173
Starting the Service and Checking the Status 174
Controlling Access 175
Connecting Clients 177
Setting Up Push Notification for the iPhone 177
Using the Command Line to Manage Mobile Access and Push Notification 181
Summary 182
Chapter 7: Developing In-House Applications 183
Don’t Develop If You Don’t Have To 184
Additional Plug-ins 187
Understanding iPhone Developer Programs 188
The iPhone Developer Program 189
The iPhone Enterprise Developer Program 189
The iPhone Developer University Program 189
Getting a Developer Account 189
Xcode 191
Installing the Developer Tools 192
Using a Template 195
Planning Custom Applications 197
Training 198
Outsourcing Application Development 199
Distributing Custom Applications 199
Accessing Enterprise Databases with the iPhone 200
Additional Resources 201
Summary 202
Chapter 8: Building Configuration Profiles 203
Setting Up the Tool 203
Building Configurations 205
General Tab 206
Passcode Tab 206
Restrictions Tab 208
Wi-Fi Tab 208
Hidden Network 209
Protocols 210
Authentication 210
Trust 211
VPN Tab 212
E-mail Tab 213
Exchange Tab 215
LDAP Tab 216
CalDAV Tab 218
Subscribed Calendars Tab 219
Web Clips Tab 220
Credentials Tab 220
The SCEP Tab 221
Deploying Configurations Using the iPhone Configuration Utility 222
Importing and Exporting Profiles 226
Summary 227
Chapter 9: Mass-Deploying Devices 228
Deployment Terminology 229
Building Profiles from Scripts 229
Creating Devices 230
Creating Configuration Profiles 232
Apple’s Sample Code 233
AirWatch 234
Managing Objects in the Portal 234
Setting Up Administrative Users 234
Configuring LDAP and SCEP 236
Creating a Profile 239
Enrolling a Device 242
JAMF’s Casper Suite 245
Configuring Global Settings 247
Creating Configuration Profiles 253
Enrolling Devices 256
Managing Devices 263
Adding Applications to the Catalog 265
Providing Self-Service 269
KACE Appliances 270
MobileIron 272
Sybase Afaria 273
TARMAC 274
Removing the Profiles 275
Summary 277
Chapter 10: Leveraging Third-Party Solutions for Productivity 278
The App Store 279
Integrating GroupWise 280
Security Applications 281
RSA 282
Good for Enterprise 282
Managing Thin Clients 283
Citrix 284
Remote Desktop 285
VNC 287
Contact Management Options 287
Tools for Public Speakers 288
Keynote 289
Teleprompters 290
Bridging the Gap 291
NetFlix 292
Facebook 293
Twitter 294
LinkedIn 295
Becoming the Informed Traveler 296
Summary 297
Chapter 11: Developing A Program For Support 299
What Is Supported? 299
Preparing Support Staff 300
Training Considerations 301
Training Materials 302
Supporting End Users 304
Considering the Help Desk 306
The iPhone Simulator 306
Using the Software Update Server for Patch Management 307
Installing the Software Update Service 309
Managing Your Software Update Server 310
Configuring Updates for Clients 311
Using Software Update 313
Using the softwareupdate Command to Install Software Updates 315
Working with the Repository 316
Using the Command Line to Manage Software Update Server 317
serveradmin 317
Multiple Software Update Servers 318
Implementing a Process to Manage Patches 318
Summary 319
Appendix A: Acceptable Use Policy 320
InfoSec Acceptable Use Policy 320
1.0 Overview 320
2.0 Purpose 321
3.0 Scope 321
4.0 Policy 321
4.1 General Use and Ownership 321
4.2 Security and Proprietary Information 322
4.3 Unacceptable Use 323
System and Network Activities 323
E-mail and Communications Activities 324
5.0 Enforcement 325
6.0 Definitions 325
Term Definition 325
7.0 Revision History 325
Appendix B: Using Mac OS X Server for Groupware 326
iCal Server 326
Setting Up iCal Server 327
Managing Calendars 331
Subscribing to Calendars 333
Delegating Access 335
Backing Up Calendars 336
Clustering CalDAV 337
Web and Wiki Integration 337
Troubleshooting 338
Address Book Server 339
Setting up Address Book Server 340
Backing up Address Books 344
iChat Server 345
Transcripts 347
Mac OS X Mail Server 348
Setting Up a Mail Server 348
Configuring Mail with ServerAdmin 349
Protecting the Mail Servers 352
Mailing Lists 356
Logging 357
The Command Line 358
Choosing Mailbox Locations 359
The Dovecot Mailstore 360
Setting Up Public folders 361
Backing Up Mail 362
Clustering Mail Services 363
Index 366