Management of the Interconnected World (eBook)

Foreword 5
Table of Contents 7
Introduction 13
Part I E-Services in Public and Private Sector 15
Open Innovation in Research Libraries-Myth orReality? 17
Introduction 17
Theoretical Background 18
Research Method 19
Roskilde University Library (RUB) 20
Analysis and Results 20
Competitors and Governmental Agencies 21
Users in E-service Innovation 22
Discussion, Conclusions and Limitations 22
References 23
News as a Service: Adoption of Web 2.0 by Online Newspapers 25
Context of the Study 25
The Survey Methodology 26
Survey Data 28
Discussion and Outlook 30
References 32
Citizens Participation in Public Decisions: The Open Source Role 34
Introduction 34
Background and Literature Review 35
Research Method 37
Data Collect 37
The Conferences 37
The Web Site Analysis 38
The Questionnaire 38
Conclusion 40
References 41
A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration 42
Introduction 42
A Perspective on Document Digitization 43
A Dynamic Analysis of the Digitization Process 44
Methodological Approach 44
The Causal Relationships Diagrams 45
A System Dynamic Based Digitization Process Model 46
Analysis of Simulation Results 47
Conclusions 48
References 49
ICTs in an Ageing Society: An Overview of Emerging Research Streams 50
Demographic Change, New Needs 50
Research Question 51
Literature Search Method 52
Literature Search 53
Literature Search Outcomes 54
Conclusions and New Research Agenda 56
References 57
Analyzing the Structure and Complexity of a Service Provision Network: Potential Applications to Network Assessment 58
Introduction 58
Modeling Services as Networks 59
Measuring Service Network Complexity 60
A Practical Example 61
Conclusions and Outlook 65
References 65
Biometric Authentication and Authorization Infrastructures in Trusted Intra-Organizational Relationships 66
Introduction 66
Theoretical Framework 68
Research Design: Trust Definitions and Trust Conceptual Model 68
Biometric AAIs Within an Organization 69
Conclusions and Future Work 71
References 72
Reshaping eGovernment Through Institutional Agents 74
Introduction 74
Related Literature 75
Commentary 77
Intermediaries as Institutional Agents 78
Implications and Conclusions 79
References 81
Patent Information System in R& D Strategies: Tasks, Techniques and On-line Search Tools
The Emergence of a Pro-patent Era: Implications for Information Systems 82
Patent Analysis for R& D Strategies: A Process View
R& D Planning
Technology Planning 85
Product Planning 85
Market Planning 85
Getting Patent Information: On-line Patent Search Tools 86
Concluding Remarks 88
References 88
Part II Organizational Change and Impact of IT 90
ERP Acceptance: The Role of Affective Commitment 93
ERP Acceptance and Affective Commitment 93
Research Model and Hypotheses 94
Research Methodology 96
Sample and Procedure 96
Measurements 96
Results 96
Discussion 98
Conclusions 99
References 100
Individual Readiness for Change in the Context of Enterprise Resource Planning System Implementation 101
Introduction 101
Theoretical Framework 102
Factors Influencing RFC in the ERP Context 102
Method 105
Research Design and Measurements 105
Data Analysis 105
Discussion and Implications 107
References 107
Changing Spaces for Social Learning in ERP Implementation: A Situational Analysis 109
Research Approach 109
From the “Steering Committee” (1998–2002) to the “Key Users” 2002–2005) Time Period 110
Conclusions 114
References 115
A Planning-Oriented Approach for ERP Implementation in SMEs 117
Introduction 118
The Methodological Approach 119
Case Study and Results 122
Discussion and Conclusion 123
References 124
Motivators and Inhibitors to IT Infusion in Tourism SMEs 125
Introduction 125
SME Use of Technology and IT Infusion 126
Research Method and Context 127
Findings 128
Discussion 130
Conclusions and Future Research 131
References 131
The Utilization of Information Systems Security in SMEs in the South East of Ireland 133
Introduction 133
Research Motivations and Objectives 135
Methodology 135
Sample Characteristics 136
Research Findings 136
Conclusion 138
References 139
Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies 141
Introduction 141
Theoretical Foundation 142
Management of Innovations 142
Fundamentals of ITSM 143
Methodology 143
Results 144
ITSM Adoption 144
Innovation Management Implementation 145
Link Between ITSM and Innovation Management 145
Discussion 146
Conclusion 147
References 148
Technological and Organizational Structures: A Case of Adaptation in the Archaeological Sector 149
Introduction 149
Theoretical Framework 150
Research Methodology 151
Case Description 152
Discussion on the Findings 155
Conclusions and Limitations 156
References 156
Organizational Readiness and Success of the EHR-S Adoption 157
Introduction 157
The “Organizational Readiness”: A Literature Review 158
Organizational Readiness’ and Success of EHR-S Adoption: The Proposed Framework 159
The Organizational Readiness Dimensions 160
The Relationship Between Organizational Readiness and Project Outcomes 161
The Definition of “Success” in EHR-S Adoption 162
Conclusions and Future Works 163
References 164
Part III Information and Knowledge Management 165
Toward a Flexible Data Management Middleware for Wireless Sensor Networks 168
Introduction 168
Related Work 169
A Flexible Data Management Middleware 171
Application Scenarios and Concluding Remarks 174
References 175
Semantic-Enriched Data Mining Techniquesfor Intensional Service Representation 177
Introduction 177
Web Service Representation 179
Data Mining Application to Web Service Representation 181
Preliminary Experimental Results 182
Conclusion and Future Work 183
References 184
Semantic Search of Distributed Information and Knowledge 185
Introduction 185
Reference Scenario 186
The SELF-SERVICE Methodology 187
Semantic Service Description 187
Semantic Links Definition 188
Change Management 189
SELF-SERVICE Selection 190
Related Work 191
Conclusions 192
References 192
Exploring Strategic Indexes by Semantic OLAP Operators 194
Introduction 194
System Overview 196
The Semantic Annotation Model 197
Semantic OLAP Operators 198
Conclusion 201
References 201
Automatic Definition of KDD Prototype Processes by Composition 202
Introduction 202
KDD Ontology 203
Algorithm Matching 205
Related Works 208
Conclusion 209
References 209
Social Validation in the Ontology Evolution Process 210
Introduction 210
Related Works 211
The Ontology Evolution Process 212
The Consensus Process 213
The Community of Interest 213
How to Reach Consensus 214
Case Study: The Evolution of an Ontology on Semantic Technologies 215
Conclusions 215
References 217
A Logical Approach to Context-Aware Databases 219
Introduction 219
A Data Model with Contexts 220
Querying Contextual Data 224
Related Work 225
Conclusion 226
References 226
Uncertainty in Data Integration Systems: Automatic Generation of Probabilistic Relationships 228
Probabilistic Automatic Annotation in a Data Integration System 229
PWSD 231
Uncertainty in Disambiguation – The Use of the Dempster-Shafer Theory 231
From Annotation to Probabilistic Relationship Discovering 233
Evaluation: Experimental Result 234
Conclusions and Future Work 235
Reference 235
The iCoord Knowledge Model for P2P Semantic Coordination 236
Introducion 236
P2P Semantic Coordination with iCoord 237
The iKM Knowledge Model 238
The Peer Knowledge Layer 239
The Collective Knowledge Layer 240
The Collective Peer Knowledge Layer 241
Usage of an iKM Knowledge Repository 242
Concluding Remarks 243
References 243
Part IV e-Justice 244
Measuring the Performance of Italian Courts: The Role of IS Success 247
Introduction 247
PMS in Non-profit Organizations 248
Information System Success 249
The Proposed Research Model 250
Conclusion and Future Perspectives 253
References 253
Part VThe Strategic Role of Information Systems 255
Information Systems Security and End-User Consciousness – A Strategic Matter 257
The Theoretical Framework 257
The Method 258
The Approach 258
Enhancing Consciousness 260
The Prescriptive Nature of Security 262
Communication and Enhanced User Consciousness – The Strategic Issue 262
References 263
The Simulation by Second Life of SMEs Start Up: The Case of New Fashion Perspectives 265
The Use of Virtual Reality in Business Management 265
The Methodological Approach 267
The Case of New Fashion Perspectives 268
Conclusions 271
References 271
Web Reputation Management Systems as Strategic Tools 273
Introduction 273
Theoretical Framework 274
Method, Case Description and Discussion 275
Conclusions and Suggestions for Future Research 278
References 279
IS, Organization and Strategy: Convergence or Divergence? A Meta-Analysis 281
Research Aim and Theoretical Background 281
Intersection Between IS, Organization and Strategy: A Meta-Analysis 282
Research Questions 282
Research Method 282
Results 283
Research Topics 284
Research Issues 284
Cross Issues and Theoretical Perspectives with Organization and Strategy Disciplines 285
Research Methods 286
IS, Organization and Strategy: Two Way Ticket 287
Limits and Future Research 287
References 287
The Strategic Role of Business Intelligence Systems: An Assessment Model 289
Introduction 289
Business Intelligence Systems and Their Strategic Role 290
Clark’s et al. Model 290
The Multiple Case Study 292
Conclusions, Limits and New Research Proposals 294
References 294
Learning from a Wrong Consumer Perception: Bridging the Gap Between Created Value and Perceived Value 297
Introduction 297
Literature Review 298
Method 300
Conclusion 302
References 303
Supply Chain Coordination and IT: The Role of Third Party Logistics Providers 305
Introduction 305
Literature Review 306
Methodology 307
Case Description: The Laziale-Interlaziale Logistic Group 307
Case Analysis: Discussion and Implications 309
References 311
Generating Knowledge by Combining Prediction Models with Information Technology 313
The Role of Knowledge Based Decision Support Systems Versus Knowledge Generating Decision Support Systems 313
An Application Area of Knowledge Generating Decision Support System: Prediction and Planning Model 314
An Application Area of Knowledge Generating Decision Support Systems: Variance Analysis Model 315
Conclusions 317
References 319
Part VI IS Quality, Metrics and Impact 321
From IT Compliance Cost to IT Governance Benefits: An Italian Business Case 322
Compliance View and Governance View 322
The Benefits of IT Governance and Compliance 324
IT Compliance and Governance Implementation 326
Conclusion 328
References 329
The Evaluation of Information Systems: Lessons Learned from Practice 330
Introduction 330
Theoretical Framework and Methodology 331
Action Research Projects 332
Discussion 333
IS Variables 333
Relational Variables 335
Limits and Further Research 336
References 336
Towards a Classification of Maturity Models in Information Systems 338
Introduction 338
Definition of Maturity Models in IS 339
Research Design 340
Proposition of a Classification System 340
General Model Attributes 342
Maturity Model Design 342
Maturity Model Use 343
Conclusion 344
References 345
Part VII Information Systems Development and Design Methodologies 346
Web 2.0 Applications: Model-Driven Tools and Design 348
Introduction 348
The Design Process 350
The Bluedeep Framework 351
A Real Industrial Project 353
Conclusions 355
References 355
Design of Information Systems Integration as Research Intervention: A Case Study 356
Introduction 356
GovQual at a Glance 358
The Methodology: Interventions at a Glance 359
Information Systems Integration at the Tunisian Ministry of Agriculture and Hydraulic Resources 360
Conclusion and Future Work 362
References 363
Professional Desire, Competence and Engagement in IS Context 364
Professional Desire and Will 364
Engagement and Competence 368
References 370
Part VIII Human Computer Interaction 372
From User Practice to ERP Customization: Reversing the Process 374
Introduction 374
A Multi-Facet Approach to ERP Customization 376
User-System Dialogue Specification 376
Participatory Design Methodology 379
Conclusion 380
References 381
A User Study on How to Render Criticality in Interfaces that Visualize Process Maps 383
Process-Oriented Access to Organizational Documents 383
The Process Panel of the ProDoc System 385
The User Study on Criticality Visualization 386
Method 386
Results 388
Discussion and Conclusions 389
References 390
A Design Patterns Catalog for Web-Based Emergency Management Systems 391
Introduction 391
Pattern Mining Process 392
The Catalog of WEMS Design Patterns 394
Using the Catalog 396
Conclusions and Future Work 397
References 398
Transforming Legacy Systems into User-Centred Web Applications 399
Introduction 399
The Legacy System Transformation Problem 401
From Legacy System to User-Centered Web Application 402
Conclusions 404
References 405
VALUTA: A Tool to Specify and Verify Interactive Visual Applications 406
Introduction 406
Formal Evaluation of Usability 408
The VALUTA Tool 410
Conclusions 412
References 413
Dynamic User Modeling for Personalized Advertisement Delivery on Mobile Devices 414
The Issue of Advertising in Ubiquitous Environments 414
The Mobile Advertising World 416
A Dynamic User Model for Personalized Ads Delivery 417
Long-Term User Interest Frameworks 417
Short Term User Interest Framework 419
Conclusion and Future Work 420
Appendix: The Vector Space Model 421
References 421
Part IX Emerging Issues in a Globalized and Interconnected World 422
Respecting the Deal: How to Manage Co-opetitive Actors in Open Innovation 424
Introduction: Problem Identification 424
The Objectives of the Solution 426
Design and Development 427
Instantiation of the Artifact 429
A First Evaluation 430
Discussion and Conclusions 430
References 431
The Role of ICT in Clinical Risk Management: First Evidence from an Italian Experience 432
ICT and Clinical Risk Management 432
First Evidence from an Ongoing Experience 434
Conclusions 438
References 439
Information Systems and Service Research: A Co-citation Analysis 440
Introduction 440
Methodology 441
Analysis 443
Conclusion 446
References 447
The Cross-Level Antecedents of Dynamic Capabilities Development: The Case of Network Exploitation Capability 448
Introduction 448
Theoretical Framework 449
Definition of Network Exploitation Capability 450
Theoretical Model 451
Individual Antecedent of NEC 452
Organizational Antecedent of NEC 453
Conclusions and Future Research 454
References 454
Part X IS Theory and Research Methodologies 456
Learning Computer Supported Collaborative Problem Solving: A Case Study in Postgraduate Education 457
Collaborative Problem Solving in Higher Education 457
CoFFEE Supported Collaborative Problem-Solving 458
CoFFEE in the DAOSan Masters Degree 460
The Context 460
Example of CoFFEE Sessions of Argumentative Discussion 461
Session Analysis 462
Conclusions 464
References 464
Part XI Accounting Management and Information Systems 465
ICT and Procurement: The E-sourcing Systems of an Italian Bank Group 467
Introduction 467
E-sourcing 468
The Advantages Afforded by the Use of E-sourcing Solutions 469
Case Study 470
Methodology 470
The E-procurement Systems of a Well-Known Italian Bank Group 470
The Afforded Benefits 471
The Emerging Costs 473
Organizational Changes in the Purchase Department 473
Conclusions 474
References 474
IT Training: Impacts and Decision Drivers 475
Introduction 475
Training and Productivity in Italian Public Administrations 476
ICT Training Propensity 480
Conclusions 482
References 483
The Impact of Law on Accounting Information System: An Analysis of IAS/IFRS Adoption in Italian Companies 485
Introduction and Literature Review 485
Method of Analysis 486
Discussion Results 487
Patterns of Behavior for IAS/IFRS Project 489
Determinants of Law Adoption Approach on AIS 490
Conclusions and Further Research 491
References 492
Part XII Innovation Transfer of IT Research Projects 494
Transferring FAME, a Methodology for Assessing Open Source Solutions, from University to SMEs 496
Introduction 496
Software Assessment Methodologies 498
FAME: Filter, Analyze, Measure and Evaluate Approach 499
Validation of FAME Methodology 500
Conclusions 502
References 502
Innovative Strategies to Knowledge Transfer in a Context of Open Innovation 504
Introduction 504
Background 505
European Policies to Support Knowledge Transfer 506
The Spin-off Strategy for Knowledge Transfer in the European Open Innovation framework 508
An Innovative Configuration of Research Spin-offs in Open Innovation 509
Conclusion 510
References 510
An Approach to Digital Business Ecosystems based on Process Models 512
Introduction 512
Conceptual Model 513
Capabilities 513
Digital Species 513
Organism, Organization and Capacities 514
Digital Business Ecosystem 516
Logical Model 516
BPL and Digital Species 517
Application of the DBE and BPL Based Model 518
Conclusions 518
References 519
Intelligent Agents in a Logistics Domain: The PROMIS Project 520
Intelligent Agents in Logistics Domains 520
The PROMIS Research Project 522
An Agent Based Model 523
Implementation Notes 526
Conclusions ad Future Works 526
References 527
Towards Management Guidelines for Collaborative Research Projects on Information Systems – Learning from Project Management Contingency Theory 528
Introduction 528
Collaborative Research Projects 529
Application of Classification and Contingency Frameworks 530
Conclusion 534
References 535