Mobile Virtual Work (eBook)

Preface 5
Contents 7
Part 1 Concepts and Prevalence 15
1 Emerging Mobile Virtual Work 16
1.1 Fundamental changes and driving forces 16
1.2 What is Mobile Virtual Work? 19
1.3 Objectives and general design of a research program 21
1.4 The contributions to this book 22
References 25
2 Mobile Virtual Work – Concepts, Outcomes and Challenges 26
2.1 Emergence of new concepts 26
2.2 What is mobile? 27
2.3 What is virtual? 33
2.4 What is Telework? 34
2.5 Forms of physical and virtual mobility 35
2.6 Mobile work systems in distributed organisations 39
2.7 Outcomes and challenges 51
Acknowledgements 55
References 55
3 Mapping the Mobile eWorkforce in Europe 58
3.1 eWork and physical mobility 58
3.2 Drivers 60
3.3 Conceptualising mobile eWork 64
3.4 Mobile work and mobile eWork today 67
3.5 Conclusions and outlook 76
Statistical annex 78
References 80
4 New Forms of Work in Labour Law 83
4.1 New forms of work as legal challenges 83
4.2 Mobile and virtual work in labour legislation 85
4.3 The European framework agreement on telework 87
4.4 Employment relationship and entrepreneurship 90
4.5 Employment conditions in mobile and virtual work 92
4.6 Contractual issues 98
4.7 Conclusions 103
References 105
Part 2 Mobility in Work 106
5 Virtually Connected, Practically Mobile 107
5.1 Chapter outline 107
5.2 Designing mobile technology to ‘fit’ the work 108
5.3 On being mobile 109
5.4 Examining mobility 114
5.5 Analysis 116
5.6 Technology probes: design and functionality 122
5.7. Probe evaluation and implications for design 128
5.8 Discussion and conclusion 134
References 136
6 Collaboration in Mobile Virtual Work: a Human Factors View 138
6.1 Starting position 138
6.2 Future work, mobility and virtuality 139
6.3 Collaboration 142
6.4. Examining mobility 144
6.5 Methodological considerations in studying collaborative work 150
6.6 Cases of collaborative working 151
6.7. Concluding discussion 156
Acknowledgements 158
References 158
7 Model-based Design of Mobile Work Systems 161
7.1 Introduction 161
7.2 Trends of mobile work in Europe 162
7.3 Mobile work in the context of industrial engineering 164
7.4 Design space model for mobile work systems 167
7.5 Case study on augmented reality work 171
7.6 Application of the model based design process 173
7.7 Conclusion 181
References 182
8 Usability in IT Systems for Mobile Work 185
8.1 Usability in mobile IT systems 185
8.2 Usability aspects and criteria 187
8.3 Assessment of usability in mobile systems 194
8.4 Design for usability in mobile systems for home care 201
8.5 Conclusions 208
Acknowledgements 209
References 209
9 Participative Design for Home Care Nursing 211
9.1 Home health care as mobile work 211
9.2 ICT, mobile workers and the chronically ill 212
9.3 User involvement in design 213
9.4 Application of the ESE design approach 219
9.5 Discussion and conclusions 234
References 236
10 Well-being and Stress in Mobile and Virtual Work 238
10.1 Challenge of well-being in mobile virtual work 238
10.2 A framework to mental workload and mental strain 239
10.3 Task-related and organisational factors of mental workload 243
10.4 Conclusions 255
References 256
11 Building Scenarios for a Globally Distributed Corporation 260
11.1 Challenge of global working 260
11.2 Drivers, motivation and context of change 261
11.3 Globally distributed mobile work environment 262
11.4 Drivers and benefits of flexible working solutions 268
11.5 Scenario challenges 269
11.6 Conclusion 271
References 272
12 Case Descriptions of Mobile Virtual Work in Practice 273
12.1 Setting the scene 273
12.2 MVW in practice: customs control in the Netherlands 274
12.3 MVW in practice: providing facility services in Italy 278
12.4 MVW in practice: mobile servicemen in Finland 282
12.5 MVW in practice: IT-support for home care in Sweden 288
12.6 Overall conclusion 293
Acknowledgement 294
References 294
Part 3 Organisational Strategies 295
13 Knowledge Sharing in Mobile Work 296
13.1 The KMS challenge in mobile context 296
13.2 Research framework and methodology 300
13.3 Field research results 303
13.4 Conclusions and implications 320
References 322
14 Factors Influencing the Diffusion of New Mobile Services 324
14.1 Mobile work and mobile services 324
14.2 Development and diffusion of innovations 325
14.3 Vehicle telematics in West Sweden 331
14.4 Methods used 333
14.5 Empirical observations 334
14.6 Discussion 342
Acknowledgements 346
References 346
15 Mobile Workplaces and Innovative Business Practice 348
15.1 The challenge of mobile workplaces 348
15.2 Mobility and collaborative working 349
15.3 Current perspectives in mobile collaborative work 352
15.4 Mobile work and new business practice 357
15.5 Introducing mobile collaborative work 362
15.6 Towards a roadmap and innovation agenda 366
15.7 Final remarks 371
References 372
16 Mobile Virtual Work: What Have We Learned? 374
16.1 Introduction 374
16.2 MVW is among us 375
16.3 Specific conclusions and implications 380
16.4 Scenarios for the future 388
16.5 Conclusion 390
Index 392
List of Contributors 394