Information Systems: People, Organizations, Institutions, and Technologies (eBook)

Foreword 5
Contents 7
Contributors 14
Introduction 26
Part I E-Services in Public and Private Sectors 30
Information Technology, Marketing and Organizational Factor in Corporate e- banking: A Qualitative Research 32
The Role of Customer Involvement in Library E- services 40
Technology as a Tool of Transformation: e- Cities and the Rule of Law 48
User Realities and the Future of e- government Services 56
The Use of Web Services for Inclusive Decision Process: Towards the Enhancement of e- Democracy 64
The Challenges of e-government Evaluation 73
Integration of Different Organizations and Stakeholders in E- services Design and Implementation: the Case of the Spider Card 81
B2G Electronic Invoicing as Enforced High Impact Service: Open Issues 89
Network Outcome as Trigger for the Evolution of a Design Network: Coordination Processes Between Actors and Objects 97
Governance and Organizational Aspects of an Experimental Groupware in the Italian Public Administration to Support Multi- Institutional Partnerships 105
Business Process Modelling Within the Cycle of Continuous Improvement 114
Information Extraction from Multimedia Documents for e- Government Applications 123
Part II Governance, Metrics and Economics of IT 131
Operations Strategy of Small Software Firms Using Open Source Software 132
IT Value in Public Administrations: A Model Proposal for e- Procurement 141
Value Assessment of Enterprise Content Management Systems: A Process- oriented Approach 150
A Maintenance Metric Model for Open Source Governance 158
Key Performance Indicators to Relate Knowledge Governance with Knowledge Process 166
Measuring Data Quality When Applying Data Swapping and Perturbation 175
Virtual Enterprise Transactions: A Cost Model 182
Part III Information and Knowledge Management 192
Effective Storage of Semantic Web Data 194
A Reference Architecture for Semantic Knowledge Coordination 201
Service-Based Networked Collaboration 210
How to Exploit Data Mining Without Becoming Aware of it 218
A Methodological Approach to Enable Cooperative Process Design Through Web Services 226
Toward an Effective and Efficient Query Processing in the NeP4B Project1 234
A Feature Ranking Component for GIS Architecture 242
Part IV IS Development and Design Methodologies 250
Managing Security Projects: Proposition of a Cost Model 251
Concern-Oriented and Ontology-Based Analysis of Information Systems 259
The LUMIR Project: Developing the GP’s Network Pilot Program in the Basilicata Region 268
Part V IS Theory and Research Methodologies 277
Epistemology of Information Systems: Time for Something New? Positivism, Interpretivism, and Beyond 279
Don Ihde’s ‘Soft’ Technological Determinism and Capabilities for IS Organizational Learning. The Case of a Competence Center 288
Simulations, Case Studies and Role Playing: From Cognitive Technologies to the Creation of New Learning Environments. The Experimental Proposals by Telematic University Guglielmo Marconi 296
Part VI Legal and Ethical Aspects of IS 305
Ethics Among Peers: From Napster to Peppermint, and Beyond 307
The Epistemology and Ethics of Internet Information 315
Electronic Medical Diary (EMD): Ethical Analysis in a HTA Process 323
Legal Issues in the Transition to Electronic Records in Health Care 331
Ethics in the Design and Use of “Best Practice” Incorporated in Enterprise Information Systems 337
The Protection of Minors in ICT Networks: The Liability of the Internet Providers 345
Supporting Access to Online Legal Information: Semantic Strategies 353
Part VII New Themes and Frontiers in IS Studies 361
Crisis! What Crisis? 362
Digital Forensic Investigations: A New Frontier for Informing Systems 370
Heterogeneous Information Model Unification as a Pre- requisite to Resource Schema Mapping 381
Agent Technologies in the Future Internet 389
Compliance Management is Becoming a Major Issue in IS Design 398
The MISE Project: A First Experience in Mediation Information System Engineering 406
Business Process Driven Solutions for Innovative Enterprise Information Systems 414
Semantics in the Age of the Data Deluge 422
Part VIII Organizational Change and Impact of IT 429
Managing IS Services with Something in Between Outsourcing and Insourcing: Buffer Organizations 431
Do Business Intelligence Systems Enforce Organizational Coordination Mechanisms? 438
Socio-Materiality as Lens to Study IT Driven Change 446
Changing Time Orientations in Organizations: A Role for ICT? 455
The Mediating Role of Technology-Based Training on Change Management Success. A Research in Progress 465
Measuring RFId Benefits in the Supply Chain 473
Actual vs. Planned ERP System Implementation Costs in Slovak and Slovenian Companies 481
Part IX Human Computer Interaction 489
Checking the Consistency, Completeness and Usability of Interactive Visual Applications by Means of SR- Action Grammars 491
Mind the Map: The Role of Shared Awareness in Effective User- Centered Design 499
An Experience About User Involvement for Successful Design 507
Visualizing Geographic Data on Mobile Interfaces: The Strategic Use of Colors and Color Intensity as Information Clues 515
A Peripheral Notification Display for Multiple Alerts: Design Rationale 524
The On-TIME User Interface 532
Designing Flexible User Interfaces 542
Interactions with Open Source Software: A Pilot Study on End Users’ Perception 551
Part X Strategic Role of IS 559
The Strategic Role of IT: A Case Study of Two Swedish Retail Companies 560
Patterns of Technochange Management in ERP Multisite Implementations 569