CCNA Voice Portable Command Guide

Robert M. Cannistra is a full-time faculty member at Marist College located in Poughkeepsie, NY, where he teaches networking, voice communication, security, wireless communication, and system administration courses within the School of Computer Science and Mathematics. Outside of teaching, Robert provides network consulting services for enterprise, service provider, and medical organizations for network design, configuration, and troubleshooting. Robert has held the positions of Northeast Regional Manager, Technical Services Manager, and Senior Consultant for a Cisco Gold Partner. His time there was spent designing, configuring, and implementing highly accessible data networks for various enterprise, service provider, and Internet companies across the world; some of those clients included Quaker Oats, Milwaukee Electric Tool, AC Nielsen, Cogent Communications, and EthnicGrocer.com, among numerous others. Upon the completion of each client implementation, he would develop and instruct customized training courses to help the client manage the newly designed networks. Robert has taught as an adjunct faculty member at Rensselaer Polytechnic Institute (RPI) for their Computer Science, Engineering, and Information Technology curricula and as an adjunct technical instructor for a technical institute in Poughkeepsie, NY. He has also held the positions of Senior Network Engineer for About.com, Inc., Internet and Intranet Infrastructure Webmaster at AT&T Solutions, and Systems Engineer at Kodak Imaging Services. Robert holds a master of science degree in Computer Science/Information Systems, a bachelor of science degree in Computer Science, an associate of science in Liberal Arts and Science, and several industry technical certifications including CCAI, CCNA, CCSP, MCSE, CLP, and several others. Whenever Robert has a free moment (which isn’t very often), he enjoys spending time with his wife, Kara, two sons, Luca and Rylan, and their dog, Tripster (a coonhound who always stands right behind him and his wife so they take full advantage of her name...as they trip over her).   Michael Scheuing has witnessed the evolution of Cisco voice products since first working on Call Manager 3.1 many years ago. Drawing upon 15 years of telephony and network experience, Michael has designed, implemented, and maintained voice and data infrastructures for small businesses and large enterprise alike. Michael currently works as a Telecommunications Engineer responsible for the architecture and management of a complex voice and video network consisting of legacy PBXs, Cisco Unified Communications Manager, and Cisco TelePresence.

CHAPTER 1 Voice Fundamentals for Unified Communication 1

Voice Fundamentals 1

Cisco VoIP Structure 3

Common Topologies 3

 



CHAPTER 2 Cisco Switch, Router, and Phone Fundamentals for Unified Voice 7 Technology Overview—Device Connections: Router, Switch, IP Phones 7

Topology 8

Configuration 9

 Configure the Router’s Hostname 9

 Configure the Router for InterVLAN Routing 9

 Configure the PoE Switch for Basic Connectivity 10

Configure Voice and Data VLANs on the PoE Switch 11

 Configure One Interface for the Data VLAN 11

 Configure One Interface for the Voice VLAN 11

 Configure One Interface for Both the Data VLAN and the Voice VLAN 12

Reset the Cisco 7965G Unified IP Phone to Factory Defaults 13

Verification 13

Troubleshooting 14

 Actively Debug Issues When They Arise 14

 



CHAPTER 3 Cisco Unified Communications Manager Express 15

Topology 15

Administration Interfaces 16

Configuration 16

 Configuring Cisco Unified Communications Manager Express for the First Time 16

Accessing and Using the Cisco Configuration Professional 16

Basic Telephony Settings 23

 



CHAPTER 4 Cisco Unified CME Features 49 Creating Extensions 49

Modifying Extensions 63

Deleting Extensions 65

Cloning Extensions 66

Creating Phones and Users 67

Modifying Phones and Users 82

Deleting Phones and Users 83

Other Telephony Features 85

 



CHAPTER 5 Cisco Unifi ed Communications Manager (CUCM) Administration and Management 87

Topology 88

Cisco Unified Communications Manager Administration Interfaces 88

Accessing the Management GUI and CLI Interfaces 89

 Accessing and Using the Web GUI 89

 Accessing and Using the CLI 91

Changing CUCM Name to IP Address for DNS Independence 93

Configuring a Unified CM Group 97

Configuring a Phone NTP Reference 99

Configuring a Date/Time Group 99

Configuring a Region 101

Configuring Locations 104

Configuring Device Pools 105

Configuring a Partition 106

Configuring a Calling Search Space 108

Activating Services and Features 109

Creating a Phone Button Template 111

Creating a Softkey Template 112

Creating a Common Phone Profile 114

Creating an Application User with Administrative Rights 116

Creating an Application User with Read-Only Rights 118

Creating an End User Manually 118

Adding Users via LDAP Synchronization 119

Configuring LDAP Authentication for End Users 122

Adding an IP Phone to CUCM Manually 123

Adding a Directory Number (DN) to a Phone 125

Adding Phones Using Auto-registration 128

Adding End Users and Phones with the Bulk Administration Tool (BAT) 130

Configuring an H.323 Gateway in CUCM 134

Configuring a Route Pattern 135

 



CHAPTER 6 Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features 139 Topology 140

Configuring a Hunt Group 140

Configuring a Line Group 140

Configuring a Hunt List 143

Configuring a Hunt Pilot 144

Configuring Shared Lines 145

Configuring Barge and Privacy 147

Configuring Call Forward 149

Configuring Call Pickup 152

Configuring Call Park 154

Configuring Directed Call Park 155

Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial) 156

Configuring Extension Mobility 159

Configuring Intercom 164

Configuring Mobile Connect 167

Configuring Mobile Voice Access (MVA) 172

Summary 175

 



CHAPTER 7 Cisco Unity Connection and Cisco Unifi ed Presence 177

Topology 178

Cisco Unity Connection Administration Interfaces 178

 Cisco Unity Connection 178

Configuring Class of Service in Cisco Unity Connection 180

Configuring Partitions and Search Spaces in Unity Connection 182

Configuring User Templates in Cisco Unity Connection 184

Managing Users in Cisco Unity Connection 185

 Adding Users Manually 185

 Importing Users via AXL from CUCM 186

 Importing Users with LDAP 189

 Importing Users with the Bulk Administration Tool (BAT) 191

Configuring Call Handlers in Cisco Unity Connection 195

Cisco Unity Connection Reports 200

Cisco Unified Presence Server Administration Interfaces 201

Cisco Unity Connection and Cisco Unified Presence Backup and Restore 201

 



CHAPTER 8 Management, Monitoring, and Troubleshooting CUCM 203 Topology 203

Cisco IP Phone Boot and Restart Processes 204

 Cisco IP Phone Boot Process 204

 Phone Restart Procedure 205

Troubleshooting Using the Phone Web Page 205

Dialed Number Analyzer 207

Cisco Unified Reporting 210

Cisco Real Time Monitoring Tool (RTMT) 211

Monitoring and Troubleshooting Using CLI Commands 216

Configuring Backup and Recovery 217

Summary 218

 



CHAPTER 9 Putting It All Together 219

Topology 219

Design 220

Configuration 220

Verification 223

Troubleshooting 223

 



APPENDIX Create Your Own Journal Here 225