A+ Guide to Managing & Maintaining Your PC, International Edition

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

1. Introducing Hardware.
2. Introducing Operating Systems.
3. Working with People in a Technical World.
4. Form Factors and Power Supplies.
5. All about Motherboards.
6. Supporting Processors.
7. Upgrading Memory.
8. Supporting Hard Drives.
9. Installing and Supporting I/O devices.
10. Multimedia Devices and Mass Storage.
11.PC Maintenance and Troubleshooting Strategies.
12. Installing Windows.
13. Maintaining Windows.
14. Optimizing Windows.
15. Tools for Solving Windows Problems.
16. Fixing Windows Problems.
17. Networking Essentials.
18. Networking Practices.
19. Security Essentials.
20. Security Practices.
21. Supporting Notebooks.
22. Supporting Printers.
Appendices:
A.CompTIA A+ Acronyms.
B. Keystroke Shortcuts in Windows.
CD Resource Contents:
Video Clips.
CertBlaster Exam Preparation Software.
PC Repair FAQs.
eGlossary.
Troubleshooting Flowcharts.
Sample Reports.
CompTIA A+ 2009 Mapping Grids.
Appendices:
ASCII Character and Set and Ansi.sys.
Behind the Scenes with DEBUG.
Calculating Drive Capacity on Older Drives.
Electricity and Multimeters.
FAT Details.
How an OS Uses System Resources.
Installations Using Legacy BIOS.
Introducing Linux.
Introducing the Mac OS.
Supporting SCSI and Legacy Devices.
Supporting Windows 9X/ME.
The Hexadecimal Number System and Memory Addressing.
Windows 9x Me Commands and Startup Disk.