A+ Certification Interactive Workbook

Emmitt Dulaney is a consultant for DS Technical Solutions in Anderson, IN. He is author of several books and articles on certification.

(NOTE: Each chapter concludes with Test Your Thinking.)

1. Installation, Configuration, and Upgrading.


Basic Components. IRQs, DMAs, and I/O Addresses. Cabling, Connectors, and Ports. IDE and EIDE Devices. SCSI Devices. System Optimization.



2. Diagnosing and Troubleshooting.


Basic Troubleshooting Procedures. Symptoms and Problems with Modules.



3. Safety and Preventive Maintenance.


Preventive Maintenance. Power Issues. Laser and High-Voltage Hazards. Environmental Disposal Procedures. Electrostatic Discharge.



4. Printers.


Basic Printing Concepts and Components. Care and Service of Common Problems. Connections and Configurations.



5. Portable Systems.


Basic Portable System Components. PC Cards. Docking Stations. Portable System Problems.



6. Basic Networking.


Basic Networking Concepts. Networking Interface Cards and Ramification of Repairs.



7. Customer Satisfaction.


Effective Behavior.



8. Operating System Functions, Operation, and File Management.


Operating System Functions. Working with Files and Directories. Basic Disk Management.



9. Memory Management.


Different Types of Memory. Optimizing Memory and Avoiding Conflicts.



10. Installation, Configuration,and Upgrading.


Installing and Upgrading Operating Systems. Basic Boot Sequences. Printing and Application Concepts.



11. Diagnosing and Troubleshooting:Software.


Common Errors and Corrective Steps.



12. Networks.


DOS and Windows Networking Capabilities. Internet Networking.



Appendix A: Answers to Self-Review Questions.


Appendix B: Motherboards, Processors,and Memory.


Appendix C: A+ Glossary.


Index.