The Materials of Service Design

Johan Blomkvist, Assistant Professor in Design, Department of Computer and Information Science (IDA), Linköping University, Sweden, Simon Clatworthy, Professor in Design, Institute of Design, The Oslo School of Architecture and Design, Norway and Stefan Holmlid, Professor in Design, IDA, Linköping University, Sweden

Contents:
Preface ix
Prologue: defining material

Part 1: Introduction: something made the object of study
Chapter 1: The move away from matter in art and design
Simon Clatworthy
Chapter 2: The core of design is in the making
Simon Clatworthy
Chapter 3: Representations in service design
Johan Blomkvist
Chapter 4: Service as material
Stefan Holmlid
Chapter 5: Cultural bodies empowered to perform services: a critical perspective
Yoko Akama and Cameron Tonkinwise

Part 2: The constituents of which something is composed
Chapter 1: Introduction to a library of materials
Chapter 2: Social structures
Josina Vink and Kaisa Koskela-Huotari
Chapter 3: Touch-points as a material
Simon Clatworthy
Chapter 4: Thinking: an underexplored service design material
Rike Neuhoff, Luca Simeone, and Lea Holst Laursen
Chapter 5: Culture as a material
Claire Dennington and Simon Clatworthy
Interlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022)
Chapter 6: Time, timing, time-ing
Stefan Holmlid
Chapter 7: Organisations as material
Olivia T. Harre and Lene Nielsen
Chapter 8: Conversations as a service design material
Jonathan Romm
Chapter 9: Ritual: meaningful material for service design
Ted Matthews
Chapter 10: Certainty and its artefacts
Thea Snow and Stefan Holmlid
Interlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021)
Chapter 11: Collaborations
Per Linde and Anna Seravalli
Chapter 12: Behaviour as service design material
Johan Blomkvist
Chapter 13: Experience as a material
Simon Clatworthy
Chapter 14: Data matter: as data become matter, design matters
Petter Falk
Chapter 15: Clay: a tangible catalyst
Matilda Legeby
Interlude 3: Data as material of services
Chapter 16: Human bodies
Fernando Secomandi and Frederick van Amstel
Chapter 17: Sound
Ana Kuštrak Korper and Vanessa Rodrigues
Chapter 18: The service offering as a material
Simon Clatworthy
Chapter 19: Policy, governance
Stefan Holmlid

Part 3: Qualities by which something may be categorised
Chapter 1: Making sense of a material mix
Chapter 2: Categorisation of materials as a way of understanding their characteristics
Chapter 3: Addressing the material mix: service as hypermaterial
Chapter 4: Layered materials and layered materiality
Chapter 5: A move towards a framework for materials

Part 4: A performer’s repertoire (the service designer’s material)
Chapter 1: Aesthetics in service design
Simon Clatworthy
Chapter 2: Service phantasms
Johan Blomkvist
Chapter 3: Service and design as bricolage and rhizomes
Stefan Holmlid
Chapter 4: Returning to the foundational question

Index