The PROACT® Root Cause Analysis

Kenneth C. Latino is Reliability Champion of MeadWestvaco in Covington, Virginia. He has a bachelor of science degree in computerized information systems from Virginia Commonwealth University. He began his career developing and maintaining maintenance software applications in the continuous process industries. After working with clients to help them become more proactive in their maintenance activities, he began consulting and teaching industrial plants how to implement reliability methodologies and techniques to help improve the overall performance of plant assets. Over the past few years, a majority of Kenneth’s focus has centered around developing reliability approaches with a heavy emphasis on Root Cause Analysis (RCA). He has trained thousands of engineers and technical representatives on how to implement a successful RCA strategy at their respective facilities. He has co-authored two RCA training seminars: one for engineers and another for hourly personnel. Kenneth is also co-software designer of the RCA program entitled the PROACT Suite. PROACT was a National Gold Medal Award winner in Plant Engineering’s 1998 and 2000 Product of the Year competition for it first two versions on the market. He is currently president of the Practical Reliability Group, a Reliability consulting firm dedicated to delivering approaches and solutions that can be practically applied in any asset-intensive industry. Mark A. Latino is president of Reliability Center, Inc. (RCI). Mark came to RCI after 19 years in corporate America. During those years, a wealth of reliability, maintenance, and manufacturing experience was acquired. He worked for Weyerhaeuser Corporation in a production role during the early stages of his career. He had an active part in Allied Chemical Corporation’s (now Honeywell) Reliability Strive for Excellence initiative that was started in the 1970s to define, understand, document, and live the Reliability culture until he left in 1986. Mark spent 10 years with Philip Morris primarily in a production capacity that later ended in a Reliability Engineering role. Mark is a graduate of Old Dominion University and has a bachelor’s degree in business that focused on production and operations management. Robert J. Latino is CEO of Reliability Center, Inc. (RCI). RCI is a reliability con­sulting firm specializing in improving equipment, process, and human reliability. He received his bachelor’s degree in business administration and man­age­ment from Virginia Commonwealth University. Robert has been facilitating RCA and FMEA analyses with his clientele around the world for over 20 years and has taught over 10,000 students in the PROACT® methodology. He is co-author of numerous seminars and workshops on FMEA and RCA as well as co-designer of the award winning PROACT Suite Software Package. Robert is a contributing author of Error Reduction in Healthcare: A Systems Approach to Improving Patient Safety and The Handbook of Patient Safety Compliance: A Practical Guide for Health Care Organizations. Robert has also published a paper entitled, "Optimizing FMEA and RCA Efforts in Healthcare" in the ASHRM Journal and presented a paper entitled, "Root Cause Analysis Versus Shallow Cause Analysis: What’s the Difference?" at the ASHRM 2005 National Conference in San Antonio, Texas. He has been published in numerous trade magazines on the topic of reliability, FMEA, and RCA and is also a frequent speaker on the topic at domestic and international trade conferences. Robert has also applied the PROACT methodology to the field of Terrorism and Counter Terrorism via a published paper entitled, "The Application of PROACT RCA to Terrorism/Counter Terrorism Related Events."

1. The PROACT RCA Methodology Overview. 2. Preserving Event Data. 3. Organizing the RCA Team. 4. Analyzing the Data: Introducing the PROACT® Logic Tree. 5. Communicate Findings & Recommendations. 6. Tracking for Bottom-Line Performance. 7. Case Study (A3 Report Format).