Professional Communication in Speech-Language Pathology

Preface

Section I. Introduction to Professional Communication, Clinical Practicum Sites, and Ethics

Chapter 1: The Nature of Professionalism and Professional Communication
Learning Outcomes
Introduction
Professional Written Communication
Professional Verbal Communication
Shared Components of Professional Written and Verbal Communication
Reflection Questions

Chapter 2: Learning as the Rules Change: The Many Faces of Clinical Practicum
Learning Outcomes
Introduction
Clinical Settings
   The University Setting
   The Medical Setting
   The School Setting
Reflection Questions

Chapter 3: Ethics, Confidentiality, and Safeguarding Clinical Communications
Learning Outcomes
Health Insurance Portability and Accountability Act (HIPAA)
American Speech-Language-Hearing Association (ASHA) Code of Ethics
The University Speech and Hearing Clinic
   Treatment Plans and Progress Notes
   Formal Treatment Reports
   Formal Diagnostic Report
   Test Forms
   Authorization Forms
   Therapy Schedules
   Verbal Discussions
   Audio/Video Recordings
The Medical Setting
The School Setting
Reflection Questions

Section II. Professional Written Communication

Chapter 4: Documentation and Technical Writing
Learning Outcomes
The Basics of Writing
Language
Tone
Organization
Common Errors
Remember Your Audience
Editing
Reflection Questions

Chapter 5: Diagnostic Reports
Learning Outcomes
The Organizational Framework of a Diagnostic Report
The University Setting
The Medical Setting
The School Setting
Reflection Questions

Chapter 6: Treatment Documentation
Learning Outcomes
What Are Long-Term and Short-Term Goals?
Definition of a Goal
The Importance of Rationales
Data Is Critical
The University Setting
The Integration of Long-Term Goals (LTGs), Short-Term Goals (STGs), and Rationales
The Medical Setting
   The Rehabilitation Setting
   The Hospital Setting
   Long-Term Care/Skilled Nursing Facility
The School Setting
   Individualized Education Program (IEP)
   Individualized Family Service Plan (IFSP)
   How Is the IFSP Different From the IEP?
   How Does the IEP Reflect Specific Goals?
Similarities and Differences in Goal Writing Across Settings
Reflection Questions

Chapter 7: Short-Term Progress Reports
Learning Outcomes
Progress Reports
The University Setting
   Example 1: Aphasia Client
   Example 2: Child Language Client
   Example 3: Child Articulation Client
   Example 4: Fluency Client
The Medical Setting
The School Setting
Reflection Questions

Chapter 8: Long-Term Progress Reports
Learning Outcomes
The University Setting
The Medical Setting
   The Rehabilitation Setting
   The Hospital Setting
   Long-Term Care/Skilled Nursing Facility
The School Setting
Reflection Questions

Chapter 9: Professional Correspondence
Learning Outcomes
Format/Organization
Phone Correspondence
Reflection Questions

Section III. Professional Verbal Communication

Chapter 10: Improving Communication Skills & Strategies 
Learning Outcomes
Selected Critical Elements of Professional Verbal Communication
   Show Respect
   Organize
   Use Professional Tone
   Listen and Understand
   Attend To Context
   Modify Based On Feedback
The Value of Experience
Contexts of Verbal Communication with Clients and Families
Informational Counseling
   Three Important Issues Common to All Diagnostic Interviews
   Diagnostic Interviews with Parents
   Diagnostic Interviews with Adult Clients and Their Care Partners
   Conducting Training Sessions for Developing a Home Treatment Program    
   Discussing Treatment Progress with Clients and Families
   Counseling Clients and Families About Treatment Issues
Personal Adjustment Counseling
Reflection Questions

Chapter 11: Interacting with Other Professionals
Learning Outcomes
Contexts of Professional Verbal Communication with Other Professionals
   Consultations
   Staffings and Meetings
   Collaboration (Push In and Pull Out)
   Solving Problems in Informal Daily Interactions
   Making Mistakes
   Misunderstandings and Miscommunications
Reflection Questions

Chapter 12: Understanding Cultural Competence and Responsiveness in Clinical Practice
Learning Outcomes
Introduction
Cultural Competence and the SLP
The Therapeutic Cycle
Reflection Questions

Chapter 13: Communication Strategies for the Student/Supervisor Relationship 
Learning Outcomes
The Evolution of the Student and Supervisor Relationship Through the Practicum Experience
The Supervisory Relationship
   Goals of Supervisors and Students
Critical Differences Between Students and Supervisors
Remember the Principles of Professional Verbal Communication
Communication Issues You May or May Not Encounter
Common Mistakes 
Generational Differences
   Millennials and Technology
   Baby Boomers, Generation X, and Generation Z
Reflection Questions

Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
References
Index