Introduction to Human Factors for Organisational Psychologists

Mark Wiggins is a Professor of Organisational Psychology at Macquarie University. He gained his PhD in Psychology from the University of Otago, New Zealand in 2001, is a Registered Psychologist in Australia with an endorsed area of practice in Organisational Psychology, and is a Fellow of the Australian Psychological Society. He has a broad range of experience that spans both scholarship and practice. As a research scholar, he is the author or co-author of over 100 publications on topics ranging from diagnostic error amongst physicians and allied health practitioners to cybersecurity in the banking and energy sectors. As a practicing organisational psychologist, Mark has acted as consultant to a number of national and international organisations, including the Clinical Health Commission, Energy Queensland, the New South Wales (NSW) Port Authority, Transport for New South Wales, and the United States Federal Aviation Administration.

Part I: Setting the Scene. 1. An Introduction to Human Factors. 2. Human Factors in Organisations. 3. Risk and Uncertainty. Part II: Human Factors Frameworks. 4. Human Error-Based Perspectives. 5. System Safety Perspectives. 6. Human Engineering Perspectives. 7. Reliability-Based Perspectives. Part III: Individual Differences and Human Factors. 8. Information Processing. 9. Workload and Attention. 10. Situational Awareness. 11. Human Factors and Decision-Making. 12. Fatigue. Part IV: Group Processes and Human Factors. 13. Groups and Teams. 14. Human Factors and Leadership. 15. Communication. 16. Resource Management. Part V: Human Factors Tools and Techniques. 17. Hazard Analysis. 18. Cognitive Task Analysis. 19. Accident and Incident Analysis. 20. System Evaluations, Usability, and User Experience. 21. Human Factors and Ergonomics. Part VI: Human Factors in Context. 22. Human Factors and Automation. 23. Human Factors and Aviation Systems. 24. Human Factors and Energy. 25. Human Factors and Marine Operations. 26. Human Factors and Healthcare. Part VII: Assessment and Report Writing. 27. Human Factors Testing Methodology. 28. Human Factors Assessments. 29. Human Reliability Analysis. 30. Human Factors Report Writing.