China Ready!

Catherine Hua Xiang (项骅) is the East Asian language coordinator at the London School of Economics and Political Science (伦敦政经经济学院). She is also the programme director of the bachelor of science in international relations programme and the Chinese and UK director of LSE Confucius Institute for Business London. As an experienced academic leader and applied linguist in higher education, she is skilled in intercultural communication, translation, foreign languages, lecturing, TV, and public speaking. Her previous publications include Mastering Chinese – The Complete Course for Beginners, Cases on Audio-visual Media in Language Education, and Teaching and Learning Chinese in Higher Education: Theoretical and Practical Issues. Originally from Shanghai, Catherine has been living and working in the UK for 20 years. Xuan Lorna Wang (王暄) is the deputy head of the Department of Hospitality at the University of Surrey (萨里大学), where she also leads an executive course on hotel investment and asset management and supervises doctoral students. She earned her PhD at Oxford Brookes University and holds a visiting professorship at the University of Angers, France. Lorna is a senior fellow of Higher Education Academy and fellow of Hospitality Professional Association. She serves on the editorial boards of leading international journals, such as the International Journal of Contemporary Hospitality Management; the Journal of Hospitality and Tourism Research; the Journal of Revenue and Pricing Management; and the Service Industries Journal.

Table of Contents

Acknowledgements

Preface






Polite Daily Expressions



Greetings and Welcoming Guests



Hotel Check-in and Check-out



Introducing Hotel Facilities



Hotel Services (1)



Hotel Services (2)



Requests and Problem-Solving



Dealing with Incidents



Talking about Areas Nearby



What is Going on Now



Touristic Shopping



Introducing Local Food and Drinks



Introducing Local Customs



Describing a Place or Visitor Attraction (1)



Describing a Place or Visitor Attraction (2)

Appendix

Index