Voice at the End of the Telephone Line

Ami Rokach holds a Ph.D. in psychology from Purdue University. He is the Executive Editor of the Journal of Psychology: Interdisciplinary and Applied, and is a clinical psychologist and a sex therapist who combines offering individual, couple and sex therapy with teaching and research. Ami is an associate professor and is teaching psychology at The Center for Academic Studies in Israel, and is also a member of the psychology departments at York University in Canada, and Walden University in the USA. His therapeutic and research interests include loneliness, sexuality, couple & sex therapy, anxiety and phobias, traumatic experiences and personal growth, stress management, and palliative care. After 35 years of doing' psychology he is still intrigued by human nature, people's suffering, and the real opportunity that we all have to grow, flourish, and reinvent ourselves despite obstacles and painful experiences.

Prologue; About Volunteerism; Telephone Hotline Volunteers: Understanding What Motivates & What Keeps Them Volunteering; Ann: My Life in Light of the Hotline; Helen: How Life Prepared Me for Eran; Julie: Why I Joined a Telephone Hotline; Jane: Combining Life & Volunteering; Ron: About Interesting, Challenging, & Difficult Callers; Erin: A Poetic Description of Being a Telecarer; Lydia: Managing the Busiest Hotline Center in Israel; Eti S.: The Ins & Outs of Managing a Hotline Center; Index.