The Emotionally Intelligent Workplace (eBook)

CARY CHERNISS is professor of applied psychology at RutgersUniversity. Cherniss is a specialist in emotional intelligence,work stress and burnout, management training and development,planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Timesbest-seller Emotional Intelligence and Working with EmotionalIntelligence. Goleman and Cherniss cochair the Consortium for Research onEmotional Intelligence in Organizations at Rutgers.

Tables, Figures, & Exhibits xi

Foreword xv
Warren Bennis

Preface xix

The Contributors xxvii

PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE1

1 Emotional Intelligence and Organizational Effectiveness3
Cary Cherniss

2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman

3 An EI-Based Theory of Performance 27
Daniel Goleman

4 The Economic Value of Emotional Intelligence Competencies andEIC-Based HR Programs 45
Lyle M. Spencer

5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing

6 Group Emotional Intelligence and Its Influence on GroupEffectiveness 132
Vanessa Urch Druskat, Steven B. Wolff

PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONALINTELLIGENCE 157

7 Using Human Resource Functions to Enhance EmotionalIntelligence 159
Ruth L. Jacobs

8 The Challenge of Hiring Senior Executives 182
Claudio Fernández-Aráoz

PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING INORGANIZATIONS 207

9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman

10 How and Why Individuals Are Able to Develop EmotionalIntelligence 234
Richard E. Boyatzis

11 Developing Emotional Competence Through Relationships at Work254
Kathy E. Kram, Cary Cherniss

12 Implementing Emotional Intelligence Programs in Organizations286
Cary Cherniss, Robert D. Caplan

References 305

Name Index 327

Subject Index 333

"The Emotionally Intelligent Workplace is an engaging attempt toconnect fundamental research on emotions and human performance today-to-day workplace challenges. This is a volume that should be onthe bookshelf of every HR professional." (Peter Salovey, professorand chairman, Department of Psychology, Yale University; coauthorof Emotional Development and Emotional Intelligence; co-originatorof the concept of emotional intelligence)

"If you want your organization to be the best that it can be interms of human and business effectiveness, this is the book toread. But don't just read it; share it with your most thoughtfuland respected colleagues! Spread the ideas and evidence to helpgrow the emotional competencies in your organizational network."(Douglas T. Hall, professor of organizational behavior anddirector, Executive Development Roundtable, Boston UniversitySchool of Management)

"Cary Cherniss and Daniel Goleman have made major contributions toimproving emotional intelligence in organizations. Read this bookto enrich and deepen your knowledge about this important area ofresearch and practice." (Clayton P. Alderfer, professor anddirector of Organizational Psychology, Rutgers Graduate School ofApplied & Professional Psychology)

"Provides an invaluable examination of the workplace." (QualityProgress, June 2002)