Sophie Bollinger is Associate Professor in Management Science at the University of Strasbourg, France. She conducts her research at BETA (Bureau d'économie théorique et appliquée), where she studies the management of innovation processes.

Foreword ix

Preface xv

Introduction xvii

Chapter 1 Managing Innovation Processes, a Tension Between Control and Creativity 1

1.1 Innovation 1

1.1.1 The different types of innovation 3

1.1.2 Innovation, a process in several stages 6

1.2 Management tools for innovation? 11

1.2.1 Management tools 11

1.2.2 The relationship between management control and the innovation process 18

Chapter 2 Management Tools of Innovation Processes 25

2.1 The role of management tools in the management of innovation processes, a reality at two levels 26

2.1.1 Data collection 26

2.1.2 Results obtained 29

2.1.3 A two-level reality 35

2.2 A quantitative analysis of the use of formal tools and informal practices 37

2.2.1 Data collected 37

2.2.2 Results obtained 39

2.2.3 A balance to be found between management control and creativity 43

Chapter 3 Balance Between Formal Controls and Informal Practices 47

3.1 A qualitative analysis of the management of innovation processes 48

3.1.1 Data collected 48

3.1.2 Results obtained 52

3.2 Management under construction 62

3.2.1 Managing with full awareness 62

3.2.2 A puzzle of principles and tools 66

3.2.3 An unfinished instrumentation 69

Chapter 4 Management Control in a Specific Environment, the Case of the Social and Solidarity Economy 73

4.1 The context of social economy organizations and their management 74

4.1.1 The context of social and solidarity economy organizations 74

4.1.2 The place of management control tools in the social and solidarity economy 76

4.1.3 Management between control and creativity 80

4.2 Organizational innovation as a key to resolving tensions 85

4.2.1 The influence of the measurement 85

4.2.2 The case of Apprentis d'Auteuil: the role of the organization in the construction of a new management tool 86

4.3 A new way of managing? 102

4.3.1 Management by values 103

4.3.2 The case of the Protestant Sonnenhof Foundation 104

4.3.3 Room for innovation 110

Conclusion 115

References 127

Index 147