Lean Six Sigma For Dummies (eBook)

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John works primarily in product design and development. Martin is an expert in quality and change management. Both are accomplished coaches and trainers.

Introduction 1

Part I: Getting Started with Lean Six Sigma 5

Chapter 1: Defining Lean Six Sigma 7

Chapter 2: Understanding the Principles of Lean Six Sigma 23

Part II: Working with Lean Six Sigma 41

Chapter 3: Identifying Your Customers 43

Chapter 4: Understanding Your Customers' Needs 53

Chapter 5: Determining the Chain of Events 73

Part III: Assessing Performance 95

Chapter 6: Gathering Information 97

Chapter 7: Presenting Your Data 117

Chapter 8: Analysing What's Affecting Performance 139

Part IV: Improving the Processes 155

Chapter 9: Identifying Value-Adding Steps and Waste 157

Chapter 10: Discovering the Opportunity for Prevention 171

Chapter 11: Detecting and Tackling Bottlenecks 189

Chapter 12: Introducing Design for Six Sigma 199

Part V: Deploying Lean Six Sigma 221

Chapter 13: Leading the Deployment 223

Chapter 14: Selecting the Right Projects 233

Chapter 15: Running Rapid Improvement Events 245

Chapter 16: Putting It All Together 255

Chapter 17: Ensuring Everyday Operational Excellence 281

Chapter 18: Comprehending the People Issues 291

Part VI: The Part of Tens 305

Chapter 19: Ten Best Practices 307

Chapter 20: Ten Pitfalls to Avoid 317

Chapter 21: Ten (Plus One) Places to Go for Help 325

Index 333