THE AUTHOR ROBERT HARGROVE is a world-famous thought leader on executive coaching. He has trained over 30,000 people in transformational leadership. Coaching clients include a U.S.A. Under Secretary of Defense, a New York Stock Exchange chairman, and a European CEO of the Year. He is the author of Masterful Coaching and The Masterful Coaching Fieldbook, both from Pfeiffer, and Your Coach in a Book from Jossey-Bass.

Preface ix

Introduction xi

Part One: Mapping the Territory of Coaching 1

1 Coaching is an Idea Whose Time Has Come: The Masterful Coaching Vision, Mind-Set, and Method 3

2 Wanted: Extreme Leaders: Extreme Leaders Want to Make a Difference 27

3 The Four Waypoints: How Do You Know If You Are in the Masterful Coaching Zone? 41

Part Two: The Journey to Masterful Coaching 59

4 Becoming a Masterful Coach: Lead People to an Impossible Future and Change Their Lives 61

5 Coaching is a Way of Being, Not Just a Technique: Coaching Comes from the Heart, Not the Head 75

6 Coaching Happens in Conversations: Speaking and Listening from a Stand Versus Moods, Reactions, and Attachments 91

7 Masterful Coaching is Transformational: Triple Loop Learning 110

Part Three: Coaching Executives to Realize an Impossible Future and Win in Their Business: Twelve Months, Twelve Coaching Conversations 131

8 Coaching Conversation 1: Create an Extraordinary Coaching Relationship: Thinking and Working Together 135

9 Coaching Conversation 2: Declare an Impossible Future: One That Represents Winning at the Great Game of Business 148

10 Coaching Conversation 3: 360-Degree Leadership Feedback: Go for an Alteration, Not Just an Assessment 158

11 Coaching Conversation 4: Mount a Successful Change Insurgency: A Transformational Goal Requires Eating Radical Change for Breakfast 172

12 Coaching Conversation 5: Create a Source Document or Winning Game Plan: A Blueprint for the Future 184

13 Coaching Conversation 6: Build a Team of Talented A Players: Engage People in Playing the Big Game 194

14 Coaching Conversation 7: Executive Time Management: Don't Add Before You Subtract 205

15 Coaching Conversation 8: Execute Catalytic Breakthrough Projects: Spearhead a Breakthrough 213

16 Coaching Conversation 9: Be a Coach and Mentor: The Leader as Coach 221

17 Coaching Conversation 10: Make Great Decisions and Judgment Calls: Wisdom Versus Intelligence 231

18 Coaching Conversation 11: Focus on the Scoreboard: Connect Coaching with ROI 239

19 Coaching Conversation 12: Executive Life Coaching: Achieving Nonfi nancial Wealth 245

Part Four: Master Classes With Robert Hargrove 255

20 Secrets of Great Groups: Become a Masterful Facilitator 259

21 Creative Collaboration 3.0: How to Coach People to Deal with Strategic Dead Ends, the China Price, Customers Jumping Ship 273

22 Jump on the Reinvention Roller Coaster: To Reinvent the Organization, First Reinvent Yourself 291

23 From Defensiveness to Learning: How to Recognize and Disperse Defensive Routines with Individuals or Groups 301

24 Provide Meaningful Feedback: How to Give Feedback That Rips the Blinders Off Without Making People Resent You 314

25 Teaching New Skills and Capabilities: Move Between Performance and Practice Fields 330

26 Creating a Coaching and Mentoring Culture: Look for Openings Rather Than the Big Bang 343

27 Coaching Small Enterprises: Get People to Race Up the Value Chain and Wallop Wal-Mart 352

28 Building a Super-Successful Coaching Practice: Lesson 1: How to Get Clients 361

29 Get People to Bring Their Whole Selves to Work: Give Them an Opportunity to Make a Difference 367

A Final Reflection 377

Notes 379

About the Author 385

Index 387