How People Tick

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director. He had many clients, large and small, both in the private and public sectors, and was increasingly called upon to spend his time training, coaching and mentoring. In 1995 he founded Strategy Strategy™ to help people and organizations to move on in 'difficult' situations or, preferably, to spot them coming and so avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.

Chapter - 00: Introduction;
Chapter - 01: Angry people;
Chapter - 02: Anxious people;
Chapter - 03: Apologetic people;
Chapter - 04: Biased people;
Chapter - 05: Blamers;
Chapter - 06: Boring people;
Chapter - 07: Bullies;
Chapter - 08: Change-resistant people;
Chapter - 09: Charmers;
Chapter - 10: Cold people;
Chapter - 11: Competitive people;
Chapter - 12: Confused people;
Chapter - 13: Difficult people;
Chapter - 14: Disobedient people;
Chapter - 15: Disrespectful people;
Chapter - 16: Dumpers;
Chapter - 17: Embarrassed people;
Chapter - 18: Forgetful people;
Chapter - 19: Gossipy people;
Chapter - 20: Hostile people;
Chapter - 21: Impatient people;
Chapter - 22: Impetuous, impulsive people;
Chapter - 23: Indecisive people;
Chapter - 24: Insecure people;
Chapter - 25: Insincere people;
Chapter - 26: Last-minuters;
Chapter - 27: Late people;
Chapter - 28: Loners;
Chapter - 29: Messy people;
Chapter - 30: Moody people;
Chapter - 31: Must-have-the-last-word people;
Chapter - 32: Negative people;
Chapter - 33: Nit-picky people;
Chapter - 34: Patronizing people;
Chapter - 35: Phobic people;
Chapter - 36: Plodders;
Chapter - 37: Princesses and princes;
Chapter - 38: Repeaters;
Chapter - 39: Scatter-gun thinkers;
Chapter - 40: Selfish people;
Chapter - 41: Show-offs;
Chapter - 42: Stressed people;
Chapter - 43: Unassertive people;
Chapter - 44: Unenthusiastic people;
Chapter - 45: Unfulfilled people;
Chapter - 46: Unmotivated people;
Chapter - 47: Unrealistic people;
Chapter - 48: Untrusting people;
Chapter - 49: U-turners;
Chapter - 50: Workaholics;
Chapter - 51: Yes people