Essentials of Banking

Deborah K. Dilley, Director, SmartPros Banking, is a seasoned financial services executive and senior manager with a successful two-decade career in the banking, high tech, and corporate training industries. She was founder and CEO of Sage Online Learning, Inc. prior to its acquisition by SmartPros, Ltd., and has held senior management positions at Bankers Trust (now Deutsche Bank), Wells Fargo, and Omega Performance Corporation, where she served as executive vice president. Dilley brings an in-depth knowledge of the regulatory demands and training requirements of the financial services industry, as well as the technical know-how to deliver online learning reliably and effectively.

Preface xiii

1 Banking 101: Understanding the Basics 1

2 Deposit Insurance and the Regulatory Environment: How Does It All Work? 27

3 Understanding Banking Deposit Accounts, Interest Rates, and Limitations 43

4 Regulatory Compliance: The Essentials 63

5 The Business of Banking and the Bank Secrecy Act 97

6 The Banker: Knowledge, Skills, and Attitude 119

7 The Ethical Banker: An Introduction to Ethics 151

8 Managing Others: What Every Banker Needs to Know 171

9 The Market: It’s Bigger than You Think 205

10 Customer Service: The Key Ingredient 243

11 Context and Content: Putting It All Together 265

Index 269