Achieving Resilience in Service Supply Chains

Carla Pereira is a Lecturer in Operations & Supply Chain Management at the Open University, UK. She is also a visiting lecturer in the Post-Graduate Program of Civil Engineering at State University of Santa Catarina, Brazil, in the research of Urban Resilience and Lean Construction. Her research interests and recent projects are on supply chain resilience and sustainability, procurement management, strategies to deal with food waste and/or surplus food, urban resilience, and lean philosophy.

Öznur Yurt is a Senior Lecturer in Operations & Supply Chain Management, at the Open University, UK. She is also Adjunct Faculty as a Full Professor of Supply Chain & Marketing at Izmir University of Economics, Turkey. Her research interests lie at the intersection of supply chain management and business-to-business marketing. Her recent research focuses on service supply chains, buyer-supplier relations, procurement management, service networks, food supply chains and sustainable supply chains.

1. Introduction.- 2. Service supply chains in disruptive and uncertain markets.- 3. The role of procurement in service supply chains.- 4. Resilience in Service Supply Chains.- 5. The Role of Procurement in achieving Service Supply Chain Resilience.- 6. Practical insights and guidelines.