Contemporary Marketing Management for Tourism and Hospitality

Nikolaos Stylos is Postgraduate Research Director and Senior Lecturer/Associate Professor of Marketing, University of Bristol. He is also an Honorary Professor of Hotel Management at Tainan University of Technology, Taiwan. Nikolaos has published in leading academic journals, e.g. Tourism Management, Journal of Travel Research, and Psychology & Marketing. Dr Stylos served as professional management consultant for a decade.

Roya Rahimi is Reader in Marketing and Leisure Management, University of Wolverhampton. Her research has been published in top-tier journals, e.g. Annals of Tourism Research, and International Journal of Contemporary Hospitality Management. Dr Rahimi sits on the editorial board of leading academic journals, and her industry experience includes seven years working in the hotel industry.

Peter Robinson is Head of the Centre for Tourism and Hospitality Management at Leeds Beckett University. He is author of several books and peer-reviewed journals and has appeared on a number of television and radio programmes discussing the tourism industry. Peter has owned businesses in the travel, ICT, waste management and publishing sectors, and has delivered consultancy work for organisations in a wide range of sectors across the world. In 2021 Peter was Awarded the Victor Middleton Prize for Education and Scholarship by the Association for Tourism in Higher Education (ATHE). Peter is a Fellow of the Tourism Management Institute and the Yorkshire and Humber representative, a Fellow of the Tourism Society, a Fellow of the Institute of Travel and Tourism, and a Principal Fellow of the Higher Education Academy. He is Co-Chair of The Association for Tourism in Higher Education (ATHE), a Director of The Institute of Travel and Tourism and he represents ATHE on the Tourism Society Board.

Chapter 1: Introduction: The Shift in Contemporary Service Marketing Management in Tourism and Hospitality.- Chapter 2: From Consumption to Prosumption: The Interplay of Digital Transformation, Prosumers and Post Tourism Experience within Cultural Tourism.- Chapter 3: Digital Marketing for the Hospitality and Tourism Industry in Industry 4.0.- Chapter 4: Smart Technologies Use by SMEs in the Hospitality Industry: Implications for Customer Interactions and Organizational Resilience.- Chapter 5: Hybrid Servicescapes in Tourism and Hospitality.- Chapter 6: Creativity and Marketing with New Technologies in Tourism and Hospitality.- Chapter 7: Online Travel Behavior of Millennials vs Gen Z: A Comparative Analysis.- Chapter 8: The Age of Tomorrow: Exploring Risk-Taking Styles in Travel across Generations.- Chapter 9: GenZers as Marketing Managers.- Chapter 10: Generation Z Perspective On Destination Image Restoration Through Dark Tourism.- Chapter 11: Responsible Tourism as a Vehicle to Achieving the SDGs.- Chapter 12: Exploring Underwater Tourism in EU-Mediterranean Coastal Areas for Sustainable Development.- Chapter 13: Proximity Tourism as a Sustainable and Resilient Strategy: Building Back Better for Local Communities and Destinations.