Reducing Risk in Health and Social Care

Terri Salt is Inspection Manager for the Care Quality Commission (CQC) - the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (current inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff. Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote speeches on the subject of what 'Outstanding' looks like.

Preface
Disclaimer

Introduction
1. Beginnings

PART 1: Regulation and risk
2. The changes to the way health and social care services will be regulated
2. Risk based inspections and ratings changes
3. Statutory Notifications;
4. Know your service!
5. How easy is it to get outstanding for the safe question
6. Human factors

PART 2: Quality Statements: a new approach

7. What are Quality Statements?
8. How Quality Statements link to regulations
9. The Fundamental Standards
10. Learning Culture
11. Safe systems, pathways and transitions
12. Safeguarding
13. Involving people to manage risks
14. Safe environments
15. Safe and effective staffing
16. Infection prevention and control
17. Medicines optimisation
18. Risk register

Conclusion

19. Summary