Influencing Shopper Decisions
Kogan Page Ltd (Verlag)
978-1-3986-0363-9 (ISBN)
Should I advertise on TV? Is print dead? Should I work with an influencer? Should I promote my product through Facebook and Instagram ads? What about TikTok? How do brands get shoppers to say "yes" in an increasingly complex, fragmented and fast-changing world?
Constant change, rapid innovation, category disruptors, rising shopper expectations and new access to goods and services have made consumers and shoppers incredibly adept at wading through oceans of research and information. Before making a purchase decision, your brand's target consumer is a shopper. With more choices than ever before, shoppers are becoming increasingly promiscuous, opening themselves up to new brands, products and shopping channels. In Influencing Shopper Decisions, the authors are market researchers who reveal how brands can help shoppers say "yes" by better understanding consumer decision-making.
By tracking the evolution of the shopper mindset from the First Moment of Truth to Google's infamous ZMOT, the authors outline a new paradigm for shopping behavior that focuses on shopper needs, priorities and context. Whether you're a CPG brand marketer, digital media company or small business owner, Influencing Shopper Decisions provides an unparalleled understanding of the shopper mindset and the keys to unlocking it. After explaining the forces that drive consumer decision-making, the authors outline key insights and strategies that marketers can use to maintain relevancy and grow engagement with consumers.
Rebecca Brooks is Founder and CEO of Alter Agents, a marketing analysis and brand management firm and is based in in Pasadena, California. She speaks regularly at Insights and ESOMAR conferences, and writes for Forbes.com, AdAge, Insights Association, Chief Marketer and the American Marketing Association. Devora Rogers is Chief Strategy Officer at Alter Agents and is based in Los Angeles, California. She works with dozens of global brands including Snapchat, Activision, Nespresso, Bose, Schwab and Fortune Brands, and is a regular public speaker at industry events. She gave a TedX talk on the Future of Shopping and Retail.
Chapter - 00: Foreword by Lisa Bodell;
Chapter - 00: Acknowledgments
Chapter - 00: List of figures;
Chapter - 00: List of tables;
Chapter - 01: Redefining the shopper journey for the first time;
Chapter - 02: The hidden danger of brand narcissism;
Chapter - 03: The age of shopper promiscuity;
Chapter - 04: The shopper DIAL;
Chapter - 05: Source usage: A new metric for changing shopper behavior;
Chapter - 06: Net influence: Revealing the true ROI;
Chapter - 07: Other new metrics for guiding decision making;
Chapter - 08: Redefining brand tracking;
Chapter - 09: Unlocking hidden shopper insights through agile neuroscience;
Chapter - 10: The evolution of shopper values;
Chapter - 11: The Covid inflection point;
Chapter - 12: Strategies for change;
Chapter - 13: Index
"Today, consumers have more choices than ever before. If your company wants to keep up (and thrive) in a world transformed by the near-infinite number of online options, read this book."
"If you sell something (and who doesn't?), Rebecca and Devora have studied your category and can help you make sense of the current mindsets of shoppers. From strategies to tactics, these pages are chock-full of actionable ways to reach, serve and delight consumers in our ever-changing world."
"Whether you're a CPG brand marketer, digital media company or small business owner, this book will help you understand the new shopper. I appreciated that it was easy to understand and provided actions businesses could take. Rebecca and Devora coach you through keeping your brand relevant."
"If you are serious about customer experience, then read this book to get inside your customer's head and understand how they truly think about making a purchase. When you understand 'how' a customer buys, you can develop a better CX strategy to elevate your business and brand."
"First and foremost, you must know what your customers want and expect. This is the guide to understanding how your customers think, how they buy and what influences them. Read this before your competition does."
| Erscheinungsdatum | 29.03.2022 |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 164 x 242 mm |
| Gewicht | 530 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| ISBN-10 | 1-3986-0363-5 / 1398603635 |
| ISBN-13 | 978-1-3986-0363-9 / 9781398603639 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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