Understanding Trust in Organizations

Nicole Gillespie is the KPMG Chair in Organizational Trust and a Professor of Management at the University of Queensland, Australia, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University, UK. Her research focuses on the development and repair of trust in organizations and in the context of technological disruption. C. Ashley Fulmer is an Assistant Professor of Management at the J. Mack Robinson College of Business, Georgia State University, USA. Her research centers on trust dynamics in organizations, affect and emotions in management, and levels of analysis theory and research. Roy J. Lewicki is the Irving Abramowitz Professor of Management and Human Resources Emeritus at the Ohio State University, USA. He is a leading scholar in the fields of negotiation, conflict management, and trust.

Part 1. Introduction 1. A Multilevel Perspective on Organizational Trust 2. Trust Conceptualizations Across Levels of Analysis Part 2. Multilevel trust processes and dynamics 3. Divergence in Collective Trust 4. The Relationship Between Trust and Attributions: A Levels of Analysis Perspective 5. Cascading Influences and Contextualized Effects: A Model of Multilevel Control-Trust Dynamics 6. Trust Me or Us? A Multilevel Model of Individual and Team Felt Trust by Supervisors 7. Trust Repair: A Multilevel Framework Part 3: Embedding trust in organizations 8. Network Trust 9. The Tangled Ties of Trust: A Social Network Perspective on Interpersonal Trust 10. Multilevel Theorizing of How Gender Influences Trust and Creativity 11. Multilevel Trust in Uncertain Contexts: ODID You Hear We Have a New VP? 12. Multilevel Trust and HRM 13. Trust Cues in Artificial Intelligence: A Multilevel Case Study in a Service Organization 14. Employee Trust in Organizations Across Cultures: A Multilevel Model Part 4: Conclusion and Way Forward 15. Multilevel Trust: Reflections, Insights, and a Future Research Agenda