V. Technologies for Knowledge Management.- 33 Tracking the Role and Evolution of Commercial Knowledge Management Software.- 34 Technologies for Knowledge Storage and Assimilation.- 35 Knowledge Processes and Meta Processes in Ontology-Based Knowledge Management.- 36 Knowledge Searching and Services.- 37 Technology for Acquiring and Sharing Knowledge Assets.- 38 Technologies for Disseminating Knowledge.- 39 Peer-to-Peer Knowledge Management.- 40 Technologies for Knowledge Derivation: On-Line Analytical Processing.- 41 Knowledge Discovery and Data Mining.- VI. Outcomes of Knowledge Management.- 42 The Dynamic Capabilities of Firms.- 43 The Knowledge Chain Model: Activities for Competitiveness.- 44 Achieving Knowledge Management Outcomes.- 45 Exploiting Knowledge for Productivity Gains.- 46 Knowledge Management and Agility: Relationship and Roles.- 47 An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy.- 48 Valuing the Knowledge Management Function.- 49 A Guide for Measuring the Value of KM Investments.- VII. Knowledge Management in Action.- 50 Knowledge Management in Organizations: The State of Current Practice.- 51 Successful KM Implementations: A Study of Best Practice Organizations.- 52 The Knowledge Strategy Process.- 53 The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy.- 54 From Inventions Management to Intellectual Capital Management at The Dow Chemical Company: A 100+ Year Journey.- 55 Driving Knowledge Management at Ford Motor Company.- 56 Managing Intellectual Capital - via E-Learning - at Cisco.- 57 Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk.- 58 Knowledge Flow through a Military Joint Task Force Operation.- 59 Buildinga Knowledge Management Foundation at Microsoft Consulting Services.- VIII. The Knowledge Management Horizon.- 60 Knowledge Management Education: An Overview of Programs and Instruction.- 61 Evolving Business Forms for the Knowledge Economy.- 62 Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System.- 63 Commercialization: The Next Phase of Knowledge Management.- 64 The Convergence of Electronic Business and Knowledge Management.- 65 The Curious Success of Knowledge Management.- Keyword Index.