The Supply Chain Revolution
Amacom (Verlag)
978-0-8144-3878-7 (ISBN)
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Every year, more businesses fail because of their old-school views toward cutting costs, and they usually begin with the supply chain. Discover how the right supply chain can actually help you thrive.
Across a range of industries, once-leading companies are in trouble: Walmart, IBM, Pfizer, HP, and The Gap to name a few, while others are thriving. The difference is how the company’s leaders view their supply chain: Is it just about cutting cost or do they see its hidden tools for outperforming the competition?
Steve Jobs, upon returning to Apple in 1997, focused on transforming the supply chain. He hired Tim Cook--and the company sped up the development of new products, getting them into consumers' hands faster. The rest is history. While competitors were shutting stores, Zara’s highly responsive supply chain made it the most valued company in the retail space and its founder, the richest man in Europe.
In The Supply Chain Revolution, business leaders will learn to:
Make alliances more successful
Simplify and debottleneck the supply chain
Boost retail success by managing store investment
Improve customer satisfaction and increase revenue
Showcasing real solutions learned from true success stories like these and many others, The Supply Chain Revolution provides you with the secrets to succeeding in a disruptive world.
Suman Sarkar is a partner at Three S Consulting, where he has helped leading companies drive excellence in their supply chain and sourcing.
■ CONTENTS ■
Introduction1
Steve Jobs and Supply Chain1
Need for Supply Chain Revolution2
Zara's Supply Chain Advantage3
TJX's Sourcing Advantage4
About the Author's Work5
The Book 6
Change Management8
PART 1
INCREASE REVENUE WITH HELP FROM SUPPLY CHAIN AND SOURCING
CHAPTER 1 Drive Customer Satisfaction--Through Excellent Service13
Benefiting From Excellent Service15
Amazon's Customer Service Advantage16
Best Buy's Challenges with Customer Service18
Increasing Service Levels19
Tailoring Service Level by Customer Segment21
Developing a Competitive Edge25
Getting Customers to Pay for Increased Service26
Improving Service with the Help of Supply Chain29
CHAPTER 2 Boost Revenue with Supply Chain33
The Airbus Supply Chain Advantage35
The Rise of Boeing35
Innovation and Supply Chain36
Airbus Enters the Market37
Boeing Plays Catch-Up39
Making Customization a Reality44
Influence Upstream R&D Process45
Segment Supply Chain by Demand Pattern47
Enabling Global Sourcing48
Moving to Demand-Driven Planning51
Boosting Revenue with Supply Chain54
CHAPTER 3 Amplify Alliance Performance with Sourcing57
Alliances Can Make or Break a Company59
Art of Alliance--Starbucks Style60
Nokia's Failure to Embrace Alliances62
Sourcing's Involvement in Alliances64
Making Alliances Successful with Sourcing73
PART 2
REDUCE BUSINESS RISK THROUGH EFFICIENT OPERATIONS
CHAPTER 4 Debottleneck the Supply Chain and Reduce Risk79
Business Risks from Supply Chain 81
Benefits of Debottlenecking Supply Chain82
Supply Chain Challenges at the Department of Defense (DoD)87
Supply Chain Complexity87
Reducing Nonmoving Inventory89
Simplifying Ordering91
Streamlining the Supply Chain91
Simplifying Delivery92
Simplifying Planning94
Simplifying New Product Introduction94
Simplifying Internal Organization Alignment96
Simplifying Engagement with Suppliers98
Fixing Supply Chain Bottlenecks98
CHAPTER 5 Increase Retail Success by Managing Store Investment103
Store Investment and Retail Success105
Retail Industry Evolution106
Store Investment107
Macy's Challenges with Store Investment109
Costco's Approach110
Evaluating Store Investment112
Reducing Store Costs115
Simplifying Store Development123
Driving Retail Success with Sourcing126
PART 3
IMPROVE PROFITABILITY FROM AREAS THAT ARE CURRENTLY OUT OF SCOPE FOR SOURCING ORGANIZATIONS
CHAPTER 6 Enhance Marketing Efficiency131
Evolving Expectations from Marketing133
Marketing by Coca-Cola134
Sourcing Organizations' Challenges with Marketing136
Lever Brothers' vs. Procter & Gamble's Approach to Marketing Efficiency137
Measuring Marketing Performance138
Marketing--Complex Services140
Creative Agencies141
Media Buying143
Direct Marketing146
Market Research148
Implementing Marketing Efficiency Program151
CHAPTER 7 Smart Real Estate Outsourcing153
Need for Smart Outsourcing155
Facilities Outsourcing at Procter & Gamble157
Cost Savings vs. Cost Reduction158
Trends159
Facilities Outsourcing: Transitioning Toward Full Service160
Failing to Achieve Cost Reductions162
Evolving Customer Expectations164
Swinging of the Pendulum: Decline of IFM165
Disrupting Industry--Short- and Long-Term Trends167
Enabling Cost Reduction with Technology170
Making Smart Outsourcing a Reality172
PART 4
DRIVE BUSINESS EXCELLENCE WITH HELP FROM SOURCING
CHAPTER 8 Source Excellence177
Excellence--Utopia or Reality?179
Apple Helping AT&T Wireless Achieve Excellence180
Other Examples182
Involving Sourcing in Excellence184
Defining Excellence186
360 Triangulation187
Supplier Workshops190
Sourcing Excellent Solutions192
Making Excellence a Reality194
Conclusion197
HP's Struggle199
Private Equity Industry Challenges200
Sustainable Competitive Advantage for Diversified Companies201
Improving Lives204
A Final Word 207
Glossary209
Notes227
Index229
| Erscheinungsdatum | 30.06.2017 |
|---|---|
| Sprache | englisch |
| Maße | 161 x 240 mm |
| Gewicht | 407 g |
| Themenwelt | Wirtschaft ► Allgemeines / Lexika |
| Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
| Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb | |
| ISBN-10 | 0-8144-3878-4 / 0814438784 |
| ISBN-13 | 978-0-8144-3878-7 / 9780814438787 |
| Zustand | Neuware |
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