Managing Quality in Architecture

Charles Nelson, an American architect with a half-century of diversified experience, moved to Australia in 1984. Australia’s foremost provider of ISO 9001 systems to building design professionals, and the author of McGraw Hill’s 1996 book TQM and ISO 9000 for Architects and Designers, Charles is internationally recognized as an authority on the application of ISO 9001 to the design professions. He is the author of quality management sections in the American Institute of Architects' Architect’s Handbook of Professional Practice, 13th edition, and its Update 2003. He is also editor and author of Managing Quality in Architecture: A Handbook for Creators of the Built Environment, published in 2006 (Elsevier). Charles served on the American Institute of Architects Practice Management Advisory Group 1999–2004, and was the 2003 Chair. He has written several continuing education programs, including its Risk Management course, for the Royal Australian Institute of Architects Education Division, and he is past chair of the Professional Development Committee, RAIA Victorian Chapter. Charles has presented over 100 full-day workshops on quality management over the past 25 years, and many conference seminars on risk management, project management, strategic alliances and design management. He has presented workshops on design and construction quality management at 12 annual American Institute of Architects National Conventions.

Foreword Gordon Nuttall. 1. Surviving & Thriving in a Swiftly Evolving Professional Environment. 2. Why Quality? 3. Lessons from the Leaders – Case Studies in Quality. 4. Creating Efficient, Effective Quality Systems. 5. Harnessing the Power of ISO 9001. 6. Vision, Leadership, Planning & Brand. 7. People. 8. Integrating BIM, Risk & Design Process. 9. Business, Connectivity & Marketing. 10. Project Quality: Techniques that Deliver Results. 11. Pushing the Envelope: The Future of Practice. 12. Appendices. Shift happens: The missing chapters. Quality acronyms & terminology. Related ISO Standards. MQIA website | AIS epilogue. Index.