How to Master Negotiation

CEDR (The Centre for Effective Dispute Resolution) is an independent, world-leading organisation with a mission to cut the cost of conflict and create choice and capability in dispute prevention and resolution. They set the standard for dispute resolution and conflict management with their leading mediation and consultancy services.

Contents
Chapter 1: Preparing To Prepare: Laying out the roadmap to begin the negotiation process
Chapter 2: ‘I Could Easily Walk Away, But What Are The Alternatives?’: Understanding your options in a conflict negotiation through BATNAs and WATNAs
Chapter 3: ‘Of Course I Am A Team Player … They End Up Seeing My Way … Eventually!’: How to prepare your team for a negotiation
Chapter 4: ‘I Never Let Emotions Get In My Way’: Managing your emotions in negotiation
Chapter 5: ‘I Really Want To Make An Impression’: Opening with maximum impact
Chapter 6: ‘Why Should I Be Flexible When You Are So Difficult?’: Moving from your preferred style to an effective strategy
Chapter 7: ‘But Why Would He Ever Tell Me The Truth?’: The impact of trust in negotiation
Chapter 8: Avoiding Avoidance: How to negotiate when no one is willing
Chapter 9: ‘I Know What I Want, So Why Can’t You Just Give it To Me?’: Identifying positions and interests
Chapter 10: ‘But I Haven’t Done Maths Since School!’: Negotiating by the numbers
Chapter 11: Whose Line Is It Anyway?: Deploying creativity and improvisation in negotiation
Chapter 12: The Road Not Taken: Incorporating reflection, creativity and imagery into your negotiation practice
Chapter 13: ‘We Are All The Same In The End Aren’t We?’: Managing cross-cultural negotiations
Chapter 14: Conclusion