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Information Systems Outsourcing (eBook)

Enduring Themes, Global Challenges, and Process Opportunities

Rudy Hirschheim, Armin Heinzl, Jens Dibbern (Herausgeber)

eBook Download: PDF

2009 | 3rd ed. 2009
XVI, 593 Seiten
Springer Berlin (Verlag)
978-3-540-88851-2 (ISBN)

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Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia and draws further attention in both domains. Aspects of traditional outsourcing (Part II) have remained pronounced but are becoming more mature. While o- sourcing determinants are still important, they are now of less interest to researchers. Relationship management (Chap. 1) and capability management (Chap. 2) continue to be of interest; so too are outsourcing outcomes (Chap. 3) and, as a new focus, innovation aspects (Chap. 4). These are motivating more and more research activities, complementing the lifecycle of traditional o- sourcing. We note significant growth in the field of IT offshoring (Part II). In our third edition, we offer research results on offshoring patterns and trends (Chap. 5), the crucial aspect of knowledge sharing (Chap. 6), vibrant examples for offshoring dynamics (Chap. 7), and some new contributions on the deter- nants of offshoring success (Chap. 8). The last part of our book investigates the field of business process outsourcing (Part III). In this section, issues such as standardization, process outsourcing to India and deinstitutionalization patterns in the health-care sector are presented. Given these new subjects, we believe that Enduring Themes, Global Challenges, and Process Opportunities is an appropriate subtitle for this third edition of the monograph. Again, we have thoughtfully compiled contem- rary outsourcing research as a primer and a platform for scientific discourse.

Preface 5
Contents 7
Contributors 10
Overview 16
Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing 17
Traditional IT Outsourcing 36
Outsourcing Relationship Management 37
Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship 38
Outsourcing Capability Management 85
Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997– 2007 86
Outsourcing Outcomes 134
Is There an “Information Technology Outsourcing Paradox”? 135
Innovation Through Outsourcing 220
Firm Strategic Profile and IT Outsourcing* 221
IT Offshoring 279
Offshoring Trends 280
Knowledge Sharing in Offshoring 323
Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams 324
Dynamics in Offshoring 370
Pulling Offshore and Staying Onshore: A Framework for Analysis of Offshoring Dynamics 371
Relocating Routines: The Role of Improvisation in Offshore Implementation of Software Processes 417
Determinants of Offshoring Success 435
A US Client’s Learning from Outsourcing IT Work Offshore* 436
The Impact of Cultural Differences in Offshore Outsourcing: Case Study Results from German– Indian Application Development Projects 463
Determinants of Service Quality in Offshore Software Development Outsourcing 488
Business Process Outsourcing 515
The Impact of Process Standardization on Business Process Outsourcing Success* 516
Offshore Business Process Outsourcing to India: Two Australian SME Case Studies 538
From Professional Dominance to Market Mechanisms: Deinstitutionalization in the Organizational Field of Health Care 551
Index 578

Erscheint lt. Verlag	24.3.2009
Zusatzinfo	XVI, 593 p.
Verlagsort	Berlin
Sprache	englisch
Themenwelt	Wirtschaft ► Allgemeines / Lexika
	Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	Alignment • Applicaton Service Providing • business • Business Process • Business Process Outsourcing • Calculus • Development • information system • information systems • Information Systems Outsourcing • Information Technology (IT) • IS Outsourcing • learning • Make-or-buy • Management • New Economy • Offshore • Offshore Outsourcing • organization • Organizations • Outsourcing
ISBN-10	3-540-88851-9 / 3540888519
ISBN-13	978-3-540-88851-2 / 9783540888512

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