Essential Operations Management

Alex Hill Principal Lecturer at Kingston University, UK, an Associate Fellow at the University of Oxford, UK, and a Visiting Professor at the University of Pretoria. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations. Terry Hill Emeritus Fellow at the University of Oxford, UK, an Affiliate Professor at the Milan Polytechnic, Italy and at the Ohio State University, USA, and a Visiting Professor at the University of Pretoria, South Africa. He is a leading international figure in the field of operations management and operations strategy. Terry spent several years in operations management and continues to work as a consultant. He has held previous professorial appointments at London Business School, UK, and the University of Bath, UK.

Contents.- Preface.- Acknowledgements.- PART I: INTRODUCTION Managing Operations.- Developing and Implementing an Operations Strategy.- PART II: DESIGNING AND DELIVERING SERVICES AND PRODUCTS Designing Services and Products.- Delivering Services.- Making Products.- Location and Layout.- PART III: MANAGING OPERATIONS Managing Capacity.- Scheduling and Executing Operations.- Managing Inventory.- Managing Quality.- Managing the Supply Chain.- PART IV: IMPROVING OPERATIONS Improving Operations.