Quality Management in Hospitality
Best Practice in Action
Seiten
1996
Cengage Learning EMEA (Verlag)
978-0-304-33485-8 (ISBN)
Cengage Learning EMEA (Verlag)
978-0-304-33485-8 (ISBN)
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Consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice.
This study consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice. Illustrating good practice in quality management in hospitality and tourism organizations, it is based on research sponsored by the National Economic Development Office. It includes a broad range of case studies, including examples from the leisure and tourism industries.
This study consists of a series of case histories researched at senior levels of organizations. These case histories map the progress which the hospitality industry is making in the field of quality management. The book aims to combine a sound theoretical foundation with examples in current industry practice. Illustrating good practice in quality management in hospitality and tourism organizations, it is based on research sponsored by the National Economic Development Office. It includes a broad range of case studies, including examples from the leisure and tourism industries.
Hospitality and quality - an introduction; a systematic approach to quality; Alpha Flight Services; the Cardiff Copthorne - squeezing the most from quality registration; Country Club Hotel Group; English Lakes Hotels; The Gleneagles Hotel; Haven Leisure; My Kinda Town Restaurants; Rombalds of Ilkley - the Stepping Stones and the Moor; Scott's Hotels Limited; Sutcliffe Catering Group Ltd.; The Tussauds Group; conclusions.
| Erscheint lt. Verlag | 10.10.1996 |
|---|---|
| Zusatzinfo | 11 b&w line illustra |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 169 x 244 mm |
| Gewicht | 320 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| Weitere Fachgebiete ► Handwerk | |
| ISBN-10 | 0-304-33485-5 / 0304334855 |
| ISBN-13 | 978-0-304-33485-8 / 9780304334858 |
| Zustand | Neuware |
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