ASL® 2 - A Pocket Guide (eBook)

Colophon 5
Foreword 6
Contents 8
1 Introduction 12
1.1 BACKGROUND 12
1.2 TARGET AUDIENCE 12
1.3 VGK AND THE CASE 13
1.4 STRUCTURE OF THE BOOK 13
2 Application management and ASL 2 14
2.1 WHAT IS APPLICATION MANAGEMENT? 14
2.2 HOW CAN APPLICATION MANAGEMENT MANIFEST ITSELF? 16
2.3 LEVELS OF MANAGEMENT 18
2.4 ASL AND OTHER FRAMEWORKS 19
2.5 BEST PRACTICES AND IMPLEMENTATION OF ASL 2 20
3 ASL 2 framework 22
3.1 ASL 2 22
3.2 CORE ISSUES AND CHALLENGES FOR APPLICATION MANAGEMENT 27
3.3 EXPLICIT MESSAGES AND STARTING POINTS 30
4 Application support cluster 34
4.1 INTRODUCTION 34
4.2 USE SUPPORT 37
4.3 CONFIGURATION MANAGEMENT 40
4.4 IT OPERATION MANAGEMENT 34
4.5 CONTINUITY MANAGEMENT 47
5 Application maintenance and renewal cluster 52
5.1 IMPACT ANALYSIS 54
5.2 DESIGN 58
5.3 REALIZATION 61
5.4 TESTING 64
5.5 IMPLEMENTATION 69
6 Connecting processes 74
6.1 INTRODUCTION 74
6.2 CHANGE MANAGEMENT 74
6.3 SOFTWARE CONTROL AND DISTRIBUTION 78
7 Management processes 82
7.1 INTRODUCTION 82
7.2 CONTRACT MANAGEMENT 85
7.3 PLANNING AND CONTROL 90
7.4 QUALITY MANAGEMENT 94
7.5 FINANCIAL MANAGEMENT 97
7.6 SUPPLIER MANAGEMENT 100
8 Application strategy 104
8.1 INTRODUCTION 104
8.2 IT DEVELOPMENTS STRATEGY 109
8.3 CUSTOMER ORGANIZATIONS STRATEGY 110
8.4 CUSTOMER ENVIRONMENT STRATEGY 110
8.5 APPLICATION LIFECYCLE MANAGEMENT 112
8.6 APPLICATION PORTFOLIO MANAGEMENT 112
9 Application management organization strategy 116
9.1 ACCOUNT & MARKET DEFINITION
9.2 CAPABILITIES DEFINITION 119
9.3 TECHNOLOGY DEFINITION 120
9.4 SUPPLIER DEFINITION 120
9.5 SERVICE DELIVERY DEFINITION 121
10 Implementation and use 126
10.1 IMPLEMENTATION AND CONFIGURATION 126
10.2 THE FRAMEWORK AND REALITY 127
10.3 THE SECRET OF BEST PRACTICES 127
10.4 SCENARIO’S AND IMPLEMENTATION 129
10.5 STARTING WITH ASL 131
Appendix 1 Case study VGK/ISPM 134
Appendix 2 ASL BiSL Foundation 140
Appendix 3 Sources and more information 144
Appendix 4 
146 
Index 148