Street-Level Bureaucracy in Weak State Institutions

Rik Peeters is Associate Professor of Public Administration at the Center for Research and Teaching in Economics (CIDE). Gabriela Lotta is Associate Professor of Public Administration at Fundação Getulio Vargas (FGV). Fernando Nieto-Morales is Associate Professor of Public Administration at El Colegio de México.

1. Street-level bureaucracy in weak state institutions: an introduction - Gabriela Lotta, Fernando Nieto- Morales, and Rik Peeters


Part 1: Coping with institutional weakness


2. Weak but not broken: resilience by repair in the times of COVID-19 - Ayesha Masood


3. Paternalist street-level bureaucrats and virtuous recipients: the consequences of institutional weakness in a pensions programme in Uganda - Ronan Jacquin


4. Street-level bureaucrats in environments of systemic corruption: sources of influence - Oliver Meza, Elizabeth Pérez- Chiqués, and Anat Gofen


Part 2: Exploring institutional contexts


5. Weak institutions and dangerous working conditions: coping by the wiremen of public electricity distribution utilities in India - Sneha Swami and Subodh Wagle


6. Underserving the disadvantaged: institutional failures and their consequences for frontline workers and vulnerable publics - Roberto Pires, Maria Paula Santos, Beatriz Brandão, and Luiza Rosa


7. Frontline implementation conditions of the Families programme: labour precarity and territorial gaps as aspects of weak state institutions in Chile - Taly Reininger, Gianinna Muñoz Arce, Cristóbal Villalobos, and Mitzi Duboy Luengo


8. Regime transitions and institutional weakness: the case of police reform in Poland in the early 1990s - Barbara Maria Piotrowska, Izabela Szkurłat, and


Magdalena Szydłowska


Part 3: Bureaucratic encounters


9. Coping with violence and precarious working conditions: law enforcement through the eyes of municipal police officers in Morelia, Mexico - Paulina Y. Guzmán Linares and Rik Peeters


10. ‘You can tell they are just villagers when you look at them’: a phenomenological study of street- level bureaucrats’ differential treatment of clients in a Ghanaian rural hospital - Abdul-Rahim Mohammed


11. When frontline work functions as an enclave: insights from Turkey - Elise Massicard


12. Citizen agency in street-level interactions: navigating uncertainty and unpredictability - Sergio A. Campos


13. Frontline work in weak institutions: implementing inequities - Fernando Nieto-Morales, Gabriela Lotta, and Rik Peeters