The Mediation Handbook

Alexia Georgakopoulos is a Professor in the Department of Conflict Studies at Nova Southeastern University, USA. She is the Director of the Institute of Conflict Resolution and Communication, a mediation and conflict resolution training and consulting firm specializing in delivering educational training and mediation certification to professionals. A world-class scholar and practitioner in mediation with numerous articles, book chapters, and speaking engagements, she was featured on NBC’s Today Show to discuss peace in the diverse world.

Introduction: Revealing the World of Mediation

Alexia Georgakopoulos

Part I: Promoting Dynamic Mediation in the New Age






Mediation Career Trends through Time: Exploring Opportunities and Challenges
Craig Zelizer & Colleen Chiochetti




Online Technology: The New Frontier for Mediation and Conflict Engagement
Daniel Rainey & Alan Tidwell




Story-Based Inter-Group Mediation
Jessica Senehi




The Intersection of Improv and Mediation
Farshad Farahat, Charles Goesel & Alexia Georgakopoulos




Value-Centered Mediation: The Centrality and Use of Meaning and Values
Mark Kleiman



Electronic Mediation
Daniel Druckman & Sabine T. Koeszegi




Mediation and Spirituality
Zena D. Zumeta

Part II: Mediating in Relational Settings




Transformative Mediation: Illustrating a Relational View of Conflict Intervention
Joseph P. Folger & Dan Simon



Narrative Mediation of Family Conflict
John Winslade




Victim Offender Mediation: A Humanistic Approach
Mark Umbreit & Toran Hansen




Brain Science Behind Mediating Relational Conflicts
Thomas DiGrazia




Mindfulness in Mediation as a Relational Practice
Ran Kuttner




Mediation and Collaboration with Multiple Disciplines: The Implementation of Systemic Theory in Alternative Dispute Resolution
Tommie Boyd & Randy Heller




Dynamic Mediation: Integrating Forgiveness
John Zivojinovic

Part III: Mediating in Organizational and Institutional Settings




Mediation Within and Between Organizations
Christopher Moore




Organizational Conflict Management Systems: The Emergence of Mediators as Conflict Resolution Professionals
Alexia Georgakopoulos, Harold Coleman, Jr. & Rebecca Storrow




Effectiveness of Mediation in the State Agency Grievance Process
Jessica Katz Jameson, RaJade M. Berry-James, Dennis M. Daley & Jerrell D. Coggburn




The Prison of Peace Project: A Model for Community Transformation
Douglas E. Noll




Mediation and Dispute Resolution Services in Higher Education
Neil H. Katz




Mediation as a Tool for Resolvng Workplace Conflicts
LaVena Wilkin




Health Care Mediation: Promoting Workplace Collaboration and Patient Safety
Robin Cooper




Institutional Mediation and Access to Justice in the State Court System of the United States
Rebecca Storrow

Part IV: Mediating in Community Settings




Promoting Peaceful Communities: The Challenges and Benefits of Community-Police Mediation
Evan Hoffman




Sustaining Peer Mediation: Remaining Challenges and Opportunities for Peace Educators
Cheryl Duckworth




Encouraging Effectiveness through Communication Competence in Community Mediation
Brian L. Heisterkamp




The Space of Conflict: Aesthetic Lessons for Mediators
Dorit Cypis




From Peers to Parents: Transferring Peer Mediation Skills from School to Family
Vitus Ozoke

Part V: Mediating within Environmental Settings




Conflict, Climate Change, and Environmental Catastrophe: How Mediators Can Help Save the Planet
Kenneth Cloke




Mediators as Leaders in Climate Change: The Power of Neutrality
Thomas Fiutak




The Role of Mediation in Large-Scale Collaborative Initiatives
Marcelle E. DuPraw




Mediation at the Nexus of Climate Change and Conflict
Oliver Leighton Barrett




The Public Sector as Mediator: The Role of Public Institutions in Environmental Collaborations and Conflict Resolution
William Hall & Michael Kern

Part VI: Mediating in International and Intercultural Settings




Thinking Locally, Acting Globally: Mediating Beyond Borders and Integrated Global Capacity Building
Kenneth Cloke




International Multiparty Mediation
Siniša Vuković




Exploring International Mediation: Past, Present and Beyond
Lynn Cole




Culture, Religion, and Politics in International Mediation
Mohammed Abu-Nimer & Timothy Seidel




International Mediation: Some Observations and Reflections
Sean Byrne




Success and Failure of International Mediation: Examining Causes and Conditions that Impede or Assist Process Success
Brian Polkinghorn, Anthony Yost & Matt Swiderski




Mediation and the Challenge of Fostering Reconciliation in Ethno-Political Disputes: The Case of Guyana
Perry Mars, Frederic Pearson & Marie Olson-Lounsbery




Mediating in the Shadow of Conflict: United States Special Operations Forces in Unconventional Warfare
Christian Ramthun, Raffi Mnatzakanian & Patrick James Christian




Religion and Mediation: Strange Bedfellows or Natural Allies?
S. Ayse Kadayifci-Orellana




Mediating Peacebuilding in Protracted Conflicts: An Interactive Design Framework

Benjamin Broome

Conclusion: The Future of Mediation in a Changing World

George A. Lopez