Exam 70–685 Windows 7 Enterprise Desktop Support Technician Revised and Expanded Version Lab Manual

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Lab 1: Installing Windows 7
Exercise 1.1: Installing Windows 7 from a DVD


Exercise 1.2: Configuring IP


Exercise 1.3: Joining a Workstation to a Domain


Exercise 1.4: Identifying your System Components


Exercise 1.5: Using Event Viewer


Lab 2: Configuring Network
Connections


Exercise 2.1: Troubleshooting Network Connectivity


Exercise 2.2: Configuring IPv6


Exercise 2.3: Troubleshooting Name Resolution Problems


Exercise 2.4: Looking at Network Statistics and Port Usage


Lab Challenge: Configure Network Card Settings


Lab 3: Troubleshooting Login Problems


Exercise 3.1: Troubleshooting Login User Rights


Exercise 3.2: Troubleshooting Disabled and Locked Accounts


Exercise 3.3: Looking at Computer Accounts


Exercise 3.4: Troubleshooting Credential Manager


Lab 4: Configuring VPN Connections


Exercise 4.1: Creating a VPN Connection


Exercise 4.2: Troubleshooting a VPN Connection


Exercise 4.3: Installing a Wireless Connection


Exercise 4.4: Troubleshooting Wireless Connections


Lab 5: Troubleshooting Hardware Issues


Exercise 5.1: Running the Memory Diagnostic Tool


Exercise 5.2: Running Disk Tools


Exercise 5.3: Working with Device Manager


Exercise 5.4: Checking for Unsigned Drivers


Exercise 5.5: Troubleshooting Hardware Problems


Lab 6: Troubleshooting Bootup Issues


Exercise 6.1: Looking at Safe Mode


Exercise 6.2: Using Last Known Good Configuration


Exercise 6.3: Working with the Boot Environment


Lab 7: Recovery Folders and Files


Exercise 7.1: Working with Folders


Exercise 7.2: Using Restore Points


Exercise 7.3: Creating a Backup


Lab 8: Working with Printers


Exercise 8.1: Installing a Local Printer


Exercise 8.2: Installing a Network Printer


Exercise 8.3: Troubleshooting Printing


Lab 9: Dealing with Software Issues


Exercise 9.1: Configuring Software Compatibility Options


Exercise 9.2: Installing Windows XP Mode


Exercise 9.3: Using the Standard User Analyzer


Exercise 9.4: Troubleshooting Windows Installer Issues


Lab 10: Managing and Monitoring
Performance


Exercise 10.1: Analyzing Performance


Exercise 10.2: Configuring Virtual Memory


Exercise 10.3: Configuring Power Options


Lab 11: Configuring and Troubleshooting Internet
Explorer


Exercise 11.1: Configuring and Testing Internet Explorer


Exercise 11.2: Troubleshooting Internet Explorer


Exercise 11.3: Using Group Policies with Internet Explorer


Lab 12: Resolving Security Settings


Exercise 12.1: Configuring Windows Firewall


Exercise 12.2: Using Windows Defender


Exercise 12.3: Looking at Encrypting File System


Exercise 12.4: Using BitLocker