Chiltern Railways

Explains what really happened when the Railways were privatised

Shows what being Customer focussed really means

Reveals the truth behind some of the headlines about railways.

Explains why Railtrack failed

Demonstrates just how much railways are a team effort

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This book, uniquely, gives an insight to the business strategy and its delivery that underpinned the performance of one of Rail Privatisation's greatest successes.

It also shows the reader some of the many behind the scenes' jobs which are essential to the functioning of a railway but which are rarely seen by outsiders.

Throughout, it demonstrates that a railway, like many other endeavours, is a team effort. Every employee is just as important as the boss. He can have a day off and it all still works. If a driver or a maintenance fitter, working on their own, make a mistake all hell can be let loose.

At a time of change, partly brought about by Covid, this book gives strong clues as to how the Nation's railways might be more efficiently organised and run.

It is easy to read and copiously illustrated.