Emotional Intelligence in Health and Social Care

John Hurley, Paul Linsley

1. Introducing emotional intelligence 2. Why emotional intelligence matters in health and social care 3. Self-awareness and empathy: Foundational skills for practitioners 4. The therapeutic relationship and emotional intelligence 5. Communication 6. Emotional intelligence and leadership 7. Using emotional intelligence to navigate a critical incident 8. Emotional intelligence and the concept of emotional touchpoints in healthcare 9. Emotional intelligence and being a successful learner and teacher 10. Educational approaches and activities to enhance emotional intelligence 11. Some final thoughts on emotional intelligence