Smart Work (eBook)

Prologue: Observations of an Industrial Tourist Overview Table of Contents WHAT GETS IN THE WAY? 1. Too Busy to Think • Endless Email • Meeting Madness • Project-itis • Why is everyone so busy? • When You’re 2BZ2 Think • It’s a Terrible Time to be Dumb • Punctuated Equilibrium 2. Seven Deadly Dysfunctions • Urgency • More! • Superficiality • Obliviousness • Narcissism: Let’s Talk about Me • Now: Immediate Gratification • Localism THE SHAPE OF THE SOLUTION 3. Becoming a Smart Organization: From Victim to Victor • Data, Data Everywhere • You Can’t get There from Here • Flying from Line of Sight to Instrumentation • Data Alchemy • From Averages to Actuals • Hansei, or the Art of Reflection GETTING SMARTER 4. Smart Metrics: From Guessing to Knowing • Measurement is Tough • Ways We Get Measurement Wrong • Smart Measurement • Understanding the True Purposes of Measurement • Identifying the Right Metrics • Setting Performance Targets • Developing an Effective Measurement Cycle • Evolving Measurement 5. Smart Sensing • Fast Fashion • Focusing Outside • Customer Questions • Competitor Questions • Looking through the Johari Window • Sensing Story • The Lost-Customer Audit • Throw Your Executives Out into the Marketplace • In the Crow’s Nest: Disruptor Paranoia • Traditional Competitor Sensing: Extreme Version • Market Sensing Tactics for Customer Insight • Market Sensing Tactics for Competitor Insights • Environmental Sensing • The Process of Sensing • The Zen of Sensing 6. The Imperatives of Smart Improvement: From Better Sameness to Transformation • Knock Down Your Silos • Embrace Transformational Change • Do Fewer but Better Projects • Digitize your Processes • Make Data-Driven Decisions 7. Smarter Workers: From Taylor to Tomorrow • Inspire Them with a Powerful Purpose • Turn them into Professionals by Making their Jobs Bigger • Involve Everyone in Change • Educate them about the Business • Liberate Everyone from Outmoded Policies • Freedom and Time to Think • Smarter Meetings • Smarter Email 8. Smart Behaviors: From Words to Actions • Completely Customer-Centric • Ambitious yet Humble • Doubly Accountable • Decisive and Data Driven • Collaborative Together • Intellectually Curious • Final Exam 9. Smart Enterprise: From Feudalism to Federalism • The Futility of Feudalism • Federalism is Needed • From Conglomerate to Federalist • Governing Processes • Strategic Planning and the Three Great Tensions • Who do You Serve? • Strategic Principles • Today vs. Tomorrow • Improving the Project Portfolio 10. Smart You Acknowledgments