Global Directions

Part 1 Strategic planning: A review of the process of environmental scanning in the context of strategy making, Jorge Costa, Richard Teare; The relationship between organizational structure and strategy, Gavin Eccles et al; A review of strategic planning and performance challenges for hospitality managers, Paul A. Phillips; Organizational culture and control in a strategic planning context - implications for the international hospitality industry, Jackie Brander, Peter Harris; Strategic competitive advantages through structure, quality and teamwork, Hadyn Ingram, Richard Teare. Part 2 Organizational development: Human resource management challenges for the hospitality and tourism industries, william Y Jiang; Environmentalism and hospitality industry, Barbara A. Almanza, Richard F. Ghiselli; Financing and investing in the gaming industry, Susan H. Ivanacevich, Jannet Vreeland; Service quality in the hospitality industry - the process and promise of guest satisfaction, K.S. Chon, Bonnie Farber Ganziani.