The Business of Hotels

This text examines the hotel as a business providing commercial hospitality, focusing on markets, money and people, and using examples from hotel operations throughout the world. It includes a profile of the hotel business in the 1990s and contains data, quotes and extracts from a range of sources.

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This fully revised edition of this text follows the structure and approach of the first 1980 edition. It examines the hotel as a business providing commercial hospitality, focusing on markets, money and people, and using examples from hotel operations throughout the world. The new material includes a comprehensive profile of the hotel business in the 1990s and contains data, quotes and extracts from a wide range of authoritative industry sources. This text should be of interest to the practitioner, whether owner, director or manager. It can help to organize and formalize what might have been learnt in a less sympathetic way by experience and will contribute to a more balanced view of the business. Newcomers to hotels and others with a professional interest in understanding them should find the book a suitable introduction to the hotel industry.